A player from Argentina reports having difficulties with withdrawal due to unexpected wagering requirements. Despite complying with the stated terms and conditions, the casino added a wager of twice the value of the bonus before withdrawal could be permitted. They suspect the casino of dubious policy implementation. The complaint was closed as unresolved as the casino has no reaction policy.
CBet Casino - Player faces unexpected wagering requirements.
Black points: 82
Amount: $99,998 ARS
CBet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
11 months ago
Public
Public
11 months ago
Translation
Hello, my account is currently at zero because I was able to withdraw a small amount after many hours of play. The complaint I am making is as follows.
Once I completed each bonus needed to withdraw, I was charged a wager of twice the value of the bonus. I looked at their terms and conditions and it clearly stated that once the bonus is completed, you could withdraw (via chat they stated that you had to bet once the amount deposited and then you could withdraw), but for the two bonuses, a wager of twice the value was added after completion before I could withdraw.
All my bets were placed on slots and not live betting.
I queried this with the casino and this was their response (see attached image)
From this, it is clear that they can accuse you of using "strategies" on slots, which I believe is impossible, or you're laundering money and that's why they won't let you withdraw. This casino is a complete scam.
Automatic translation:
Public
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11 months ago
Dear malasi9988,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with CBet Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? What is exactly the issue if you claim that your casino balance is zero and you withdrew all of the balance from there? I will be waiting for your reply patiently.
Best regards,
Nick
Public
Public
11 months ago
Translation
I think it is completely explained.
When you complete a bonus and want to withdraw, the casino injects into your account a "turnover" in the withdrawal of 2 times the value of the bonus completed in slots. When the terms and conditions of the bonuses say complete and withdraw, in case it is very difficult to understand I will leave a simpler explanation
I understand! Here is an updated and more accurate version:
Playing slots in an online game, I won a bonus of 667,762 pesos. When I tried to withdraw that money, they required me to bet an additional amount of 1,335,524 pesos.
Despite having won 667,762 pesos, they asked me to bet more than double that amount, 1,335,524 pesos, before allowing me to withdraw my money.
The most confusing and disappointing thing is that when reviewing the game rules (terms and conditions) in detail, there was no mention of the requirement to wager this additional amount after completing the bonus. This rule simply did not exist anywhere in the rules I previously knew.
This feels like a scam because at the beginning this requirement was not reported, making withdrawing the money earned much more complicated and practically impossible due to a rule that was not present in the initial conditions.
I leave Cbet's email about this "rule" extra, your company's response email is security@cbet.gg
I think it was simpler
Edited
Automatic translation:
Public
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11 months ago
Dear malasi9988,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of CBet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
