The player from India had received a 200% bonus upon a 4000 rupee deposit, but after losing the bonus, she discovered that she needed to complete a 300x wagering requirement (approximately 1,300,000 rupees) to withdraw. After inquiring, she learned that the wagering amount was automatically determined by the system, making it impossible for her to fulfill the requirements. The casino had a history of unresponsive behavior, which led to the closure of her complaint as 'unresolved.'
CBet Casino - Player faces impossible wagering requirements for withdrawal.
Black points: 40
Amount: 4,300 INR
CBet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.1
CBet Casino has a Safety Index of 3.1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 months ago
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2 months ago
I got bonus of 200 percent upon depositing 4000 rupees but I lost bonus then I played 1x of deposit and tries to withdraw but it showing almost 300x wagering requirment of depsoit amount to withdraw it is aprox 1300000 rupees turnover. Which is impossible to complete I asked casino chat they said system automatically decide how much wagering to complete. I don't know what should I do please help me casino Guru
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2 months ago
Dear Nishasus,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do I understand correctly that you see this information in your casino account? If possible, please post a screenshot that shows this message in this thread.
- Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
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2 months ago
I played only once of my depsoit amount in rouellete 5 doller each bet, I don't think it is any wrong bet. I think I got scammed. I attached all relevant image here also conversation with suport ent to your mail
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2 months ago
Dear Nishasus,
Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved." This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice for CBet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from CBet Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
