The player from Germany had a verified account and wished to withdraw a large amount, but the casino only allowed withdrawals in steps of 1500€. The withdrawal had been in process since August 18th, and the player had not received any updates since then. The Complaints Team had extended the response time but received no reply from the player, leading to the rejection of the complaint due to lack of communication.
Cazino Stars Casino - Player’s withdrawal is delayed.
Amount: €1,500
Cazino Stars Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 week ago
Public
Public
3 weeks ago
Translation
I had won a significantly higher amount and wanted to withdraw this amount. However, the withdrawal can only be done in steps of 1500€. My account has been verified for a long time. The withdrawal has been in process since 18.08. I've heard nothing from the casino since then.
Best regards,
Automatic translation:
Public
Public
3 weeks ago
Hello paddyhubert85,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cazino Stars Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed.
Looking forward to your answer.
Regards,
Nick
