The player from Greece had had trouble with registration at the casino due to reported security reasons. She had claimed the casino site was unsafe and unlicensed. We had clarified that the official website of the casino was safe and used HTTPS protocol. We had also confirmed that the casino held a valid and active license. We had advised her to avoid any unofficial or suspicious websites, and recommended checking our list of recommended casinos for alternatives. The complaint had been rejected as there was no valid reason to keep it open.
CatCasino - Player unable to register at casino.
Amount: ??
CatCasino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
CatCasino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Hello, I'm trying to register at the casino but it won't let me due to security reasons. What's happening?
Automatic translation:
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1 year ago
Dear Elpinikigidiari,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please note that there may be dozens of reasons why you aren't able to create an account starting from your geolocation to the possibility that you already created an account at this casino in the past, and I would assume that there is a valid reason why you can't register. Unfortunately, we do not proceed with further investigation in cases like this. Furthermore, we are not in a position to force casinos to accept any players, nor can we penalize them for a situation like this.
I can only recommend that you look for another casino that would let you create an account. Perhaps you could check out our list of recommended casinos:
https://casino.guru/top-online-casinos#tab=RECOMMENDED
Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint.
Thank you very much in advance for your understanding.
Best regards,
Kristina
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1 year ago
Translation
It is not the reason my site comes out as unsafe and that the casino is not licensed
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1 year ago
Thank you for your reply, Elpinikigidiari. I am not sure which website you are trying to access, but the official website of CatCasino is safe and uses HTTPS protocol (https://www.catcasino.com/en).
Furthermore, the casino has a valid and active license which you can easily find at the bottom of the website:
Feel free to check the license seal here:
If you are using a website that doesn't seem to be official or safe, my only recommendation is to avoid the website altogether, but from the research we conducted, there is nothing wrong with this specific casino.
It seems that there truly isn't any valid reason to keep this complaint open, therefore, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
