Casushi Casino - Player missed getting bonus and free spins.

My conversation with customer service : Hi I didn't get bonus and I started book of dead as should have free spins instead took of me 2 pound end up with 8

19:03

Hi. Thank you fo

Dear malwinkastafiej,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casushi Casino.

Could you please let me know how the live chat support responded?

Thank you very much in advance for your reply.

Best regards,

Tomas

That that cant add bonus and close A chat

I am sorry but we'll need additional information if we are to help you with your problem.

Is there any action you need to take when depositing in order to claim this particular bonus? Did the casino acknowledge a problem when you claimed the bonus?

Dear malwinkastafiej,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.