The player from Germany is dissatisfied with the casino’s RTP (Return to Player). The complaint was closed as the player stopped responding.
Casumo Casino - Player complains that he didn’t win anything.
Amount: €800
Casumo Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.3
Casumo Casino has a Safety Index of 6.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Deposited 100 euros.
since the 100 euros were gone in a few minutes, I deposited another 100 euros.
I played once with 60 cents, once with 40.
The whole thing took 10 minutes.
The maximum win at Rise of Olypus was an incredible 1.2 euros
At dog house at 18 cents
Deposited 200 euros in total
Unfortunately 200 too many.
I have played at many different online casinos for years.
But I've never seen anything so extreme.
Many of you now think bad luck.
Folks, this has nothing to do with randomness or luck.
After my intensive research, this is a fraud casino.
Many report the same experiences.
Even if the whole thing is monitored and observed.
The games are rigged.
Because that wasn't enough, my friend also signed up.
300 euros away.
Maximum prize 2.40 euros.
I recorded it from 150 euros.
All good things are 3.
My work colleague paid in 200 euros
And won a fabulous 4 euros.
Rise of olypus was almost always played.
So either something is wrong with the game, or the games are manipulated.
I have no other explanation.
People stay away.
These are scammers.
You can save the purchased reviews.
I write my girlfriend's name.
She wants to record everything again on video.
Then we will publish it.
Legally you have no chance.
But if you post it in all pages,
Then it helps one or the other not to fall into the trap.
Overall, many casinos suck.
We have never seen anything so extreme.
The videos will all be uploaded as soon as we have everything together.
Have fun.
Automatic translation:
Public
Public
2 years ago
Dear Ceylan2000,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Nick
