HomeComplaintsCasper Games Casino - Player is disappointed with bonus offer.

Casper Games Casino - Player is disappointed with bonus offer.

Amount: €250

Casper Games Casino
Safety Index:High
Submitted: 27 Oct 2020 | Case closed : 11 Nov 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from United Kingdom is criticizing promotional offers and overall casino experience. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago

They give you a bonus with unrealistic play through too receive anything.

Even through I played through £10000 to receive the maximum of £250 bonus, they make sure you play through it too. A scam bonus system from start to finish. A really bad company with also bad withdrawals

Public
Public
4 years ago

Dear Adam,

Thank you very much for contacting us. I’m very sorry to hear about your negative experience.

I’m afraid there is not much we can do to support your case at this time. I would strongly recommend reading all the promotional T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Public
Public
4 years ago

Dear Adam,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

 

Public
Public
4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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