HomeComplaintsCasoola Casino - The player's deposit did not arrive.

Casoola Casino - The player's deposit did not arrive.

Amount: 7,000 INR

Casoola Casino
Safety Index:Above average
Submitted: 04 Feb 2022 | Case closed : 23 Feb 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player's deposit did not arrive and was already deducted from bank. The complaint was rejected as the player stopped responding.

Public
Public
2 years ago

I have made a deposit of 7000 using Internet Banking. The amount got debited from my account and it did not got credited to the Casino as after the payment while getting redirected to Casino tha page timed out. Now Casoola is saying that Payment failed and my bank is saying payment is already credited to beneficiary.

Public
Public
2 years ago

Hello Sankalp,

Thank you very much for submitting a complaint and I'm sorry to hear about your issue with Casoola Casino. Allow me to ask you a few more question before we would move forward.

Could you please advise when exactly did you deposit? Did you send any evidence of the payment to the casino and when was the last time they responded to you?

Please forward any screenshots and relevant proof to nikolas.b@casino.guru.

Regards,

Nick

Public
Public
2 years ago

Dear Sankalp,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Regards,

Nick

Public
Public
2 years ago

The complaint will be now rejected for the above mentioned reason.

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