The player's unable to withdraw for unknown reason. The complaint was rejected as the player stopped responding.
Casombie Casino - The player's unable to withdraw.
Amount: €1,500
Casombie Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Beautiful good day,
The casino casombie does not pay me my amounts (3x500€).
I've tried it now and it said the IBAN was incorrect, but that's not true. I still have another 1500 that I will only pay out once the new request has been processed.
I beg you please help me.
It is a lot of money.
Automatic translation:
Public
Public
2 years ago
Hello Hassan,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casombie Casino. Please allow me to ask you a few more question before we would move forward.
When exactly did you request for the withdrawal? Is your account fully verified? Did the casino explain what might be the problem or did they offer you an alternate way to withdraw? Did you use any bonus to accumulate your current balance?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hello Nick,
I have the first payout on 03/27/2022 and two more on 03/28/2022 and 03/29/2022. Due to an incorrect account number/ IBAN. But that's not true. I took photos just in case. I am now waiting for an answer regarding my payout since 03/29/2022.
Customer support told me it will now take 3-5 days due to high demand. If they don't give any feedback by 5 Monday. I'll get back to customer support.
No, I was not offered an alternative and no bonus was used.
They play for time so that I gamble away the money.
My account is verified.
Automatic translation:
Public
Public
2 years ago
Hello Hassan,
As your withdrawal requests are barely over a week old, I would definitely recommend to wait at least until the end of the next week for them to be processed. Please let us know if there will be any update regarding the payments until then.
Regards,
Nick
