The player from Germany placed a bet but the incorrect amount was deducted due to technical issues. We rejected the complaint because the player didn't respond to our messages and questions.
Casombie Casino - Player experienced issues while placing a bet.
Amount: ??
Casombie Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello ladies and gentlemen,
the problem is as follows.
I still had exactly €55.00 in credit. I went into a game where the maximum bet is €10.00 .
I played the game for 40 cents. After a while I just wanted to lower the stakes to 20 cents. Then something happened that doesn't work at all and has never happened to me before. My friend also saw it with his own eyes. When I wanted to switch to 20 cents, it changed to a whopping €31.00 for inexplicable reasons and turned once by itself. My friend and I looked at our balance and saw that we now only have €21.00 . But how can that only be possible when the maximum bet is only €10.00 . This is clear rip-off and fraud. Adding to that, I've read up a bit and it seems I'm not the only one who felt this way. Apparently the owner can afford to get such a rating. I would like my message to be taken seriously and I await a solution to this issue as well.
Kind regards
Marie-Therese G***
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Hello Marie-Therese,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please advise which game you played? Have you experienced this issue with any other game? Do you happen to have a video recording showing this issue?
Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
Looking forward to hearing from you.
Best regards,
Kristina
