HomeComplaintsCasombie Casino - Player experienced issues while placing a bet.

Casombie Casino - Player experienced issues while placing a bet.

Amount: ??

Casombie Casino
Safety Index:High
Submitted: 30 Apr 2022 | Case closed : 16 May 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Germany placed a bet but the incorrect amount was deducted due to technical issues. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

Hello ladies and gentlemen,


the problem is as follows.


I still had exactly €55.00 in credit. I went into a game where the maximum bet is €10.00 .

I played the game for 40 cents. After a while I just wanted to lower the stakes to 20 cents. Then something happened that doesn't work at all and has never happened to me before. My friend also saw it with his own eyes. When I wanted to switch to 20 cents, it changed to a whopping €31.00 for inexplicable reasons and turned once by itself. My friend and I looked at our balance and saw that we now only have €21.00 . But how can that only be possible when the maximum bet is only €10.00 . This is clear rip-off and fraud. Adding to that, I've read up a bit and it seems I'm not the only one who felt this way. Apparently the owner can afford to get such a rating. I would like my message to be taken seriously and I await a solution to this issue as well.


Kind regards

Marie-Therese G***


Edited by a Casino Guru admin
Automatic translation:
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2 years ago

Hello Marie-Therese,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please advise which game you played? Have you experienced this issue with any other game? Do you happen to have a video recording showing this issue?

Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Looking forward to hearing from you.

Best regards,

Kristina

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2 years ago

Dear Marie-Therese,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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