The player from Germany is having difficulties withdrawing his winnings due to incomplete verification.
Casollo Casino - Player’s struggling to complete KYC verification.
Amount: €140
Casollo Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.4
Casollo Casino has a Safety Index of 2.4, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Casino does not pay out although I have sent documents for a long time, I do not get any feedback regarding this, now wait about 6 weeks without being informed once
According to the chat, you can't do anything because you are supposedly only responsible for the technology. Unfortunately, the office is still waiting until today
Automatic translation:
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Public
4 years ago
Dear Christoph,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Are you sure all the necessary documents were provided in good quality? Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru?
Thank you very much in advance for your reply.
Best regards,
Kristína
Public
Public
4 years ago
Translation
Hello Kristina will send you screenshots tonight or my emails that I sent to Casollo. To this day Casollo has not received a response from Casollo, nothing, not even documents rejected, nothing comes, simply no feedback. Chat always tells me that you are only responsible for the technology and that the office makes the payment hope not to thank you for your effort 🙂
Kind regards
Edited
Automatic translation:
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Public
4 years ago
Dear Christoph,
I haven't received any emails so far. We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will be forced to reject your complaint.
Public
Public
4 years ago
Unfortunately, we’re forced to reject this case because the player didn't provide the screenshots and stopped responding to this thread. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
