The player's accidentaly self-exlcluded himself as he lied to the casino to make them to process the withdrawal faster. The complaint was rejected as the player stopped responding.
Casiroom Casino - The player's accidentaly self-exlcluded himself.
Amount: €7,000
Casiroom Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.5
Casiroom Casino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
I sent an email to say I had a gambling problem , I only said this just so they paid my winnings out in one , then I tried to login but account blocked I then sent an email requesting my winnings to be sent to me but they contacted me and said I would have to send an email stating I’m in control of my spending they replied and said my account would be reopened within 7 days that’s the only way I could collect my winnings and we are now on 10 days and I have sent loads of emails and still not getting anywhere, I want the account unblocked to collect all my winnings
Public
Public
2 years ago
Hello Emily,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casiroom Casino. Please allow me to ask you a few more question before we would move forward.
Is your account already verified in the casino? When exactly did you mention that you have gambling problems? Are you able to send us the communication between you and the casino to nikolas.b@casino.guru?
Looking forward to your answer.
Regards,
Nick
