Casiroom Casino - Player’s struggling to withdraw their winnings.

Played no bonuses etc all ID checks passed.

4x rejected withdrawals due to "technical issues"

reluctantly signed up to bitcoin (Coinbase) as advised. Not received any winnings to date.

also you can only withdraw max of €500 each time. No winnings received as of yet

Dear jessica.h,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise how many days ago you requested the withdrawal through the Bitcoin e-wallet? Was it approved already?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi I had a Mastercard withdrawal approved then 5 days later it was rejected due to technical difficulties apparently. I have had bitcoin approved yesterday. What’s your experience in customers receiving their refunds on this?

Just to keep you updated had 5 withdrawals approved so far but only 1x actually been received, don’t know if positive sign or not based on experience so far

Thank you very much, jessica.h, for the update. I'm pleased to hear that you have received partial winnings. Please keep me informed about any further developments.

7 payments received out of 8 approved so far.

they seem to come in as soon as I chat to agent

Perfect. So only one last one to go. Please keep me informed.

7 out of 9.

🙂 OK. I will be waiting for more good news patiently.

Resolved thank you

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much,  jessica.h, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru