Casiroom Casino - Player complains about unauthorized deposits and delayed withdrawals.

After reading review of another person here about an offshore casino and myself being a victim of exact same fraud with CASIROOM casino, I would like to warn punters not to use these websites. They take your bank details and attempt to misuse your accounts. My account was tried several times which was declined by my bank. They also ask for your passport, bank card front and back copy which no legit casino would do in order for you to withdraw your money when you are most vulnerable to have your money back. They have €1000 of mine which they are refusing to refund giving me all the excuses since a week and I'm now convinced that they are fraudsters. I have raised it with fraud team and really hope they get caught for cheating the users. Please do not use these sites such as Casiroom, trust me you will repent.

Dear rachitverma24,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that those unauthorized transactions didn't go through? Could you please clarify how exactly you found out that the transactions were made by this casino?

Also, do I understand correctly that you are trying to withdraw your winnings (€1,000)?

Have you tried discussing this issue with the casino directly? If yes, please forward me all the relevant communication between you and the casino together with any other supporting evidence, so we can gather as much information as possible. My email address is kristina.s@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hi Kristina, I made an initial deposit of €300 which was £277 debited from my bank and I made a winning of €1000 which is still showing on my account with Casiroom. When I tried withdrawing the money, I was asked for my passport pic, a selfie of myself holding my passport, front and back side of my visa card and the Mastercard card where I want the withdrawal to be credited and I was confirmed once that was done my withdrawal will be processed. I got an email confirmation stating we have validated your identity but then they again rejected my withdrawal stating we need 75 days to check your sports betting. During this time, I saw a pending transaction of £288 on my card that's when I contacted my bank and it was towards flwshoestores and there were couple of more transactions tried 8 times which was declined by my bank. Another astonishing thing I realised that when you withdraw your funds it asks for bank card number with CVV, you don't have to enter your CVV number with any casino whilst making a withdrawal. I'm sending you all the communication but I have lost faith in getting my money back. They are a scam!!

Thank you for your reply and emails, rachitverma24. Unfortunately, this is not enough for us to assume that these transactions were attempted by the casino. Also, I'm truly sorry, but we at Casino.guru can't help you with unauthorized transactions and/or identity theft. Your bank and police should be able to assist you with this issue.

So I believe we should focus on your winnings that are being held. Do I understand correctly that you mostly placed bets in the sports betting section? Did you play any casino games? Have you accumulated your winnings with or without an active bonus?

Hi Kirstina, yes my winnings were from Tennis sports betting and Baccarat only!! Yes, all winnings accumulated without any active bonus. I even wagered more than 3 times my deposit amount which is one of their clause. Thanks for all your help so far.

Thank you very much rachitverma24 for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello rachitverma24!

From now on, I will take care of your complaint. I would like to invite representatives of Casiroom Casino into this complaint in order to help us resolve the issue.

Thanks Martin!!

Any updates Martin? Not sure how it works but where are the representatives from Casiroom? Like I said they are fake and conn users!!

Hello rachitverma24!

At this point we are trying to make a connection with the representatives of Casiroom Casino, so far we were not successful, however we will try our best to succeed.

We have not received any reply from the casino so far. We are extending the timer by 10 days. If the Casiroom Casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.