Casiplay Casino - Player’s deposit has never been credited to their casino account.

Hello,

I have made a deposit of 80$ 1 week ago via Interact etransfert. The money was deposited into the casinos account but not in mine. They said they would look into it but it's been 5 days now and nothing. They said my deposit failed but I have an email from the company Gigadat Solution who manage all the interact etransfert. They say that the transaction was succesful. I will attach said email. They don't even answer my email.

Can you help

Thanks a lot !!

Dear vincvinc1980,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I hope I understood correctly that your deposited funds have never been credited to your casino account.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hello,

The matter is now resolved!!

Thank you !!

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, vincvinc1980, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru