The player's self-exclusion failed as he was keep able depositing. The complaint was rejected due insufficient evidence from the player.
Casinozer - The player's self-exclusion failed.
Amount: €39
Casinozer
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
11 months ago
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12 months ago
Translation
I've asked to close my account several times and have always been ignored. I kept making payments, which annoyed me afterwards. Then I asked for self-exclusion again, got no answer again, I paid in again and the account was also credited. I won a bit, suddenly I can't continue playing because the account was closed. I think it's cheeky to let me deposit and then the account is closed. I want my money back .Hi,
After verification, your account will be blocked with us.
Your credit is 39 euros. Note that the minimum value to receive your winnings is 50 euros.
If you have any doubts, please contact me at the following address: support@casinozer.com
Thanks in advance!
Yours sincerely
Ludwig
Account Manager - Casinozer
---- on Sat, 06.05.2023 11:12:58 +0200 gerlinde b***
Open account, let me deposit and then account is closed after endless emails.
I've written several emails to close my account, but you kept letting me deposit. I still have credit and I want it back, you are very dubious
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This message was sent from my Android mobile phone using WEB.DE Mail.
Edited by a Casino Guru admin
Automatic translation:
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12 months ago
Hello bell2410,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casinozer. Please allow me to ask you a few more question before we would move forward.
Could you please advise when did you request for self-exclusion for the first time and when the second time? How long after your request was your account closed? How long after your request did you deposit again into the casino? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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12 months ago
Translation
Done, casinozer's reputation doesn't match what you said, it's just a rip off. Thank you very much
Automatic translation:
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11 months ago
Hello bell2410,
Can you please answer to all my above mentioned question? Please note that we need more information in order to move forward otherwise we will be forced to close the complaint.
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11 months ago
Translation
I gambled away my remaining amount, again asked for closure, and I can't say how long and how often I've already emailed them to delete the account. Will be ignored. You want to know a reason that I have already emailed several times
Automatic translation:
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11 months ago
Hello bell2410,
I did not receive any e-mail from you so far. Unfortunately, as you did not provide any additional evidence as requested, your complaint will be now closed. If you wish to continue resolving the case please forward the requested details to nikolas.b@casino.guru.
Best regards,
Nick
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