CasinoWinBig - The player struggles to withdraw.

Hi, does casinowinbig have the right to request documents from me at every withdrawal?

Hello Tullenii,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CasinoWinBig. Please allow me to ask you a few more question before we would move forward.

When was the last time you requested a withdrawal? How many withdrawals were successful so far? Did you use any new payment method or any bonus since your last payout?

Please note that if you changed some details on your account or used a new method it is possible that the casino requests new documents as they need to be verified as well.

Looking forward to your answer.

Regards,

Nick

Hi nick I hsr managed to withdraw 2 times but they requested documents both times I have not used bonus or other payment system I have done the same every time I made the withdrawal 26/5 it hsr passed more than 48 hours now

I have written to them in the chat they say there may be delays as well as he said they request documents at each withdrawal? I've never seen more than 48 hours

Hello Tullenii,

Could you please specify which exact document did they request at each withdrawal? Were they always the same or different at each withdrawal request?

Regards,

Nick

Hi, I have now received my withdrawal, but they did not ask for anything this time, otherwise they were different

Hello Tullenii,

I'm glad to hear that you have received your winnings. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Best regards,

Nick