HomeComplaintsCasinoWin.bet - Player’s withdrawal hasn’t been processed.

CasinoWin.bet - Player’s withdrawal hasn’t been processed.

Black points: 72

Amount: €200

CasinoWin.bet
Safety Index:Very low
Submitted: 05 Aug 2021 | Unresolved : 23 Aug 2021
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

2 years ago

The player from the UK is experiencing problems with the withdrawals. Casino didn't respond.

Public
Public
2 years ago

I have been waiting 4 months for my withdrawal. Live chat have basically said that the finance department can take as long as they like even though the site states 24 to 48 hours. I query it every week and told the same thing.

Public
Public
2 years ago

Dear Dena,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Would you be so kind and confirm you passed the KYC verification?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Private
Private
2 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Private
Private
2 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
2 years ago

Thank you very much Dena for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Public
Public
2 years ago

Hello Dena,

I looked at your complaint and will do my best to help you. I would like to invite CasinoWin.bet into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Public
Public
2 years ago

We would like to ask the CasinoWin.bet to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Public
Public
2 years ago

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news