The player from UK requested a withdrawal in January, but it hasn't been processed. We rejected the complaint because the player didn't respond to our messages and questions.
Been waiting since the 24th Jan for withdrawal and still nothing keep getting told to be patient that’s all I have been I think this site is a scam has any one had a payout of them would like to hear I’f any one has and how long
Dear owenr571,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina