HomeComplaintsCasinoWin.bet - Player’s withdrawal has been delayed.

CasinoWin.bet - Player’s withdrawal has been delayed.

Amount: £1,300

CasinoWin.bet
Safety Index:Very low
Submitted: 21 Mar 2022 | Case closed : 05 Apr 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from UK requested a withdrawal in January, but it hasn't been processed. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago

Been waiting since the 24th Jan for withdrawal and still nothing keep getting told to be patient that’s all I have been I think this site is a scam has any one had a payout of them would like to hear I’f any one has and how long

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2 years ago

Dear owenr571,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

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2 years ago

Dear owenr571,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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