The player from Spain reported fraudulent activity by the casino, including blocked chat access and unsolicited calls from unknown numbers, which raised concerns about data theft. The Complaints Team attempted to gather more information, but the player did not respond to requests for clarification. As a result, the complaint was rejected due to a lack of communication from the player.
Casinova Online Casino - Player warns about casino's scam activity.
Amount: €5
Casinova Online Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.4
Casinova Online Casino has a Safety Index of 6.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 weeks ago
Public
Public
1 month ago
Translation
Be careful with this casino; it's a scam. When you try to talk to them, they block the chat. They're even calling me from unknown numbers and stealing my data.
Automatic translation:
Public
Public
1 month ago
Dear mjcantalejo,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Casinova Online Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate?
I will be patiently waiting for your reply.
Best regards,
Dominika
