CasinoSecret - The player's account got closed.

After completing the number of valid betting rounds for the bonus and completing the account verification, I was immediately locked out of my account within the same day. A liar bookie

Hello hoangtrungxd10,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CasinoSecret. Please allow me to ask you a few more question before we would move forward.

Could you please advise what bets did you make - was it in casino games or sports betting? When exactly did the casino close your account? Did you ever deposit into the casino or used any bonus there?

Looking forward to your answer.

Regards,

Nick

i just join live casino. Evolution and ezugi. i just bet on dozen only. what is wrong with this?

When i contact this site. they said i need verify account and until now it complete, my account still be blocked.

It is common that the casino blocks the player's account until the verification is finished. Be sure to provide them all the requested documents and give them 14 days to finish the process. Also please keep us updated.

Dear hoangtrungxd10,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.