The player's account got closed without any prior notice. The complaint was closed as the player stopped responding.
CasinoSecret - The player's account got closed.
Amount: $300
CasinoSecret
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.4
CasinoSecret has a Safety Index of 5.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
After completing the number of valid betting rounds for the bonus and completing the account verification, I was immediately locked out of my account within the same day. A liar bookie
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2 years ago
Hello hoangtrungxd10,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CasinoSecret. Please allow me to ask you a few more question before we would move forward.
Could you please advise what bets did you make - was it in casino games or sports betting? When exactly did the casino close your account? Did you ever deposit into the casino or used any bonus there?
Looking forward to your answer.
Regards,
Nick
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2 years ago
i just join live casino. Evolution and ezugi. i just bet on dozen only. what is wrong with this?
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2 years ago
When i contact this site. they said i need verify account and until now it complete, my account still be blocked.
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2 years ago
It is common that the casino blocks the player's account until the verification is finished. Be sure to provide them all the requested documents and give them 14 days to finish the process. Also please keep us updated.
