OverviewBonusesUser reviews9Safety Index explainedDiscussion1Payment methods12
Important:
Casino may confiscate money from dormant accounts
This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (12 to 18 months).
When reviewing and assessing CasinoSecret, our independent casino review team has weighed its advantages and drawbacks following our casino review methodology. To define whether this casino is legit and safe, or possibly harmful, our reviewers has carefully considered the fairness of its Terms and Conditions, licenses, customer support, limits, existing player complaints, and other important factors.
We've worked out the casino's Safety Index, a numerical and verbal representation of online casinos' safety and fairness, based on these discoveries. A higher Safety Index generally correlates with a higher likelihood of a positive gameplay experience and hassle-free withdrawals. CasinoSecret has a Very low Safety Index of 2.9, which means it ranks very low in terms of fairness and safety according to our methodology. Keep reading our CasinoSecret review to learn more about this casino and decide whether it is a good choice for you.
Safety Index – CasinoSecret fairness and safety
To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.
In our CasinoSecret review, we extensively examined and analyzed the Terms and Conditions of CasinoSecret. We uncovered some rules or clauses we did not like and we consider the T&Cs to be unfair. Unfair or predatory rules could be exploited in order to avoid paying out the players' winnings to them. Seeing as we have found some serious issues regarding the fairness of this casino's T&Cs, we encourage you to look for a different casino with fairer T&Cs, or to at least proceed with caution.
According to our approximate calculation or collected information, CasinoSecret is an average-sized online casino. This casino has a very high value of denied payouts in player complaints with respect to its size. We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.
As far as we know, no relevant casino blacklists include CasinoSecret. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.
All in all, when combined with other factors that come into play in our review, CasinoSecret has landed a Very low Safety Index of 2.9. We highly encourage players to avoid this casino and seek out one with a higher Safety Index.
CasinoSecret Terms and Conditions
Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of CasinoSecret to be unfair.
Note: Please take a look at our particular findings from the T&Cs examination here.
Player complaints about CasinoSecret
Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them. When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.
We currently have 4 complaints about this casino in our database. Because of these complaints, we've given this casino 36,131 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
CasinoSecret user feedback and reviews
Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.
However, there is currently no User feedback score for this casino. We only calculate it after a casino has at least 15 reviews, and we have only received 9 player reviews so far. The reviews submitted by users are available in the 'User reviews' segment of this page.
Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation. Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.
CasinoSecret company data and licenses
CasinoSecret is owned by Niollo BV and has estimated annual revenues higher than $5,000,000. This makes it a medium-sized online casino on our scale.
CasinoSecret has a gambling license issued by Curaçao Gaming Control Board in Curaçao.
Win and withdrawal limits, payment options
CasinoSecret accepts deposits via 12 payment methods. This includes: Payz (ecoPayz) , VISA, Mastercard, Diners Club, American Express, Bank transfer, Vega wallet JP, Jeton, SticPay, POINT66, iWallet, JCB.
Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.
Withdrawal limits
Win limits
USD 10,000 per week
EUR 500,000 per spin
USD 50,000 per month
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Customer support and language options
In our casino reviews, we always collect data about available languages and customer support options. In the table below, you can see an overview of language options at CasinoSecret.
Language
Website
Customer support
Live chat
Japanese
To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at CasinoSecret, account management, withdrawal process, etc. We would say CasinoSecret has an average customer support based on the responses we have received during our testing.
Casino games and slots available at CasinoSecret
CasinoSecret has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Baccarat, Jackpot games, Live games, Other card games, Crash games, Live shows, Other games.
Games from 32 casino game providers are available. This includes NetEnt, Apricot (Microgaming), Play'n GO, Evolution Gaming, Pragmatic Play, Quickspin, Red Tiger Gaming, iSoftBet, Ezugi, Push Gaming, Eyecon, Wazdan, Lightning Box, Red Rake Gaming, 1X2 Gaming, Booming Games, Relax Gaming, Oryx Gaming, Fantasma Games, Skywind Group, Fortune Factory Studios, ALL41 STUDIOS, Gamomat, Kalamba Games, Golden Hero, Just For The Win, Snowborn Games, Stormcraft Studios, Triple Edge Studios, Crazy Tooth Studio, Givme Games, BT Gaming.
CasinoSecret bonuses and promo codes
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. We currently have 2 bonuses from CasinoSecret in our database, which you can find in the 'Bonuses' part of this review.
Note: In case you are looking for more information about this casino's bonus offers, visit our CasinoSecret bonuses page.
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Bonuses
No Deposit Bonus:
Not available
Deposit Bonus:
Not available
Payment methods
Payment methods
Show all
(12)
Payment methods (12)
Withdrawal limits
per month
$50,000
per week
$10,000
Games
Show all
Slots
Roulette
Blackjack
No betting
Video poker
No bingo
Baccarat
Jackpot games
Live games
No poker
No craps
No keno
No scratch cards
No eSports betting
Crash games
Types of games
Slots
Roulette
Blackjack
No betting
Video poker
No bingo
Baccarat
Jackpot games
Live games
No poker
No craps
No keno
No scratch cards
No eSports betting
Crash games
Language options
Japanese website
Only Japanese customer support
Only Japanese live chat
Game providers
Show all
(32)
Game providers (32)
CASINO SCREENSHOTS
Positives
The casino offers interesting promotions and tournaments
Browse all bonuses offered by CasinoSecret, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
User reviews
(9)
User reviews of CasinoSecret
This is a place to share experience with CasinoSecret. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
Don't be fooled by the instant bonus with no wagering requirements! When you make a deposit, the wagering requirements are 5x, so it's almost impossible to withdraw money. Most casinos have wagering requirements of 1x to 2x.
I am unable to reply to the comment from Casino Secret below, so I will edit the original text. Please refrain from making comments that say Casino Secret is better than others. Your comment only contains some good opinions. There are many people around me who are suffering from not knowing the wagering requirements for cash. Even if you request improvements to make the cash wagering requirements more clearly disclosed to support, they will not respond at all.
My account was closed without permission and I could not withdraw $1300.97. This is a site that only collects personal information, so please do not access it unnecessarily! It is dangerous!
Malicious sites that can't even withdraw money Customer support for collecting personal information can't connect
出金すらできない悪質なサイト
個人情報収集目的である
カスタマーサポート繋がらない
CasinoSecret
Dear butei241001
Regarding the closure of the account, the decision is made by the department in charge according to the terms of use. Please check with customer support regarding the reason for the closure. Also, as stated in Section 6 of our privacy policy, Please be assured that we have taken strict security measures to protect your personal information.
After completing the number of valid betting rounds for the bonus and completing the account verification, I was immediately locked out of my account within the same day. A liar bookie!
CasinoSecret
Regarding the closure of the account, the department in charge is making a decision in accordance with the terms of use. Please check with customer support regarding the reason for the closure.
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of CasinoSecret. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Very low2.9/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be unfair
Not found on any relevant casino blacklist
Very high value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
Important:
Casino may confiscate money from dormant accounts
This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (12 to 18 months).
Unfair terms and conditions
This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (12 to 18 months).
This casino forbids certain betting patterns or strategies (even when playing without a bonus), but we have not witnessed this rule being used against players yet.
Complaints about CasinoSecret and related casinos (8)
