CasinoSecret review

Name: CasinoSecret review
Item: CasinoSecret
Rating: 8.3

8.3/10Safety Index High by Casino Guru

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CasinoSecret review

Doesn't accept players from Ohio

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Important (1)

Visit Casino

Show company details

Payment methods

Show all (16)

Withdrawal limits

per month

$50,000

per week

$10,000

Owner Niollo BV

Established 2018

Estimated annual revenues

> $100,000,000

Licensing Authorities

Curaçao (GCB)

OverviewBonusesUser reviews17Safety Index explainedDiscussion1Payment methods16

Important: Access from Ohio blocked, VPN forbidden The authorities of Ohio force the local internet providers to block access to this casino. At the same time this casino doesn’t allow its players to use VPNs so rather don’t try to use VPN to go around this blocking. As a result you very likely won’t be able to play at this casino from Ohio.

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CasinoSecret Review

When reviewing and assessing CasinoSecret, our independent casino review team has weighed its advantages and drawbacks following our casino review methodology. To define whether this casino is legit and safe, or possibly harmful, our reviewers have carefully considered the fairness of its Terms and Conditions, licenses, customer support, limits, existing player complaints, and other important factors.

We've worked out the casino's Safety Index, a numerical and verbal representation of online casinos' safety and fairness, based on these discoveries. A higher Safety Index generally correlates with a higher likelihood of a positive gameplay experience and hassle-free withdrawals. CasinoSecret scored a High Safety Index of 8.3, which makes it a recommendable option for most players in terms of fairness and player safety. Keep reading our CasinoSecret review to learn more about this casino and decide whether it is a good choice for you.

Safety Index – CasinoSecret fairness and safety

To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.

In our CasinoSecret review, we extensively examined and analyzed the Terms and Conditions of CasinoSecret. We discovered some rules or clauses that were not to our liking and, on the whole, we find the T&Cs to be somewhat unfair. Unfair or predatory rules can possibly be used against players to excuse not paying out winnings to them. Because of our findings, we suggest proceeding with caution if you settle on playing at this casino.

CasinoSecret is a very big online casino based on our estimates or collected information. It has a low amount of restrained payouts in complaints from players, when we take its size into account. We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.

As far as we know, no relevant casino blacklists include CasinoSecret. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.

In our comprehensive review of all relevant aspects, CasinoSecret has attained a High Safety Index of 8.3. This makes it a recommendable option for most players who are looking for an online casino that creates a fair environment for their customers.

CasinoSecret Terms and Conditions

Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of CasinoSecret to be somewhat unfair.

Note: Please take a look at our particular findings from the T&Cs examination here.

Player complaints about CasinoSecret

Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them. When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.

We currently have 5 complaints about this casino in our database. Because of these complaints, we've given this casino 4,680 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

CasinoSecret user feedback and reviews

Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.

The user satisfaction feedback of CasinoSecret shared by 17 users has resulted in a Mixed User feedback score. The reviews submitted by users are available in the 'User reviews' segment of this page.

Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation. Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.

CasinoSecret company data and licenses

CasinoSecret is owned by Niollo BV and has estimated annual revenues higher than $100,000,000. Based on the categorization we use, this makes it a very big online casino.

CasinoSecret has a gambling license issued by Curaçao Gaming Control Board in Curaçao.

Win and withdrawal limits, payment options

CasinoSecret accepts deposits via 16 payment methods. This includes: Payz (ecoPayz) , Mastercard, VISA, Diners Club, American Express, Bank transfer, VenusPoint, iWallet, Jetonbank, Jeton, JCB, POINT66, SticPay, Vega wallet JP, Ripple (XRP), MuchBetter.

Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.

Withdrawal limits	Win limits
USD 10,000 per week	USD 1,000,000 per spin
USD 50,000 per month

Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.

Customer support and language options

In our casino reviews, we always collect data about available languages and customer support options. In the table below, you can see an overview of language options at CasinoSecret.

Language	Website	Customer support	Live chat
Japanese

To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at CasinoSecret, account management, withdrawal process, etc. We would say CasinoSecret has an average customer support based on the responses we have received during our testing.

Casino games and slots available at CasinoSecret

CasinoSecret has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Other card games, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Games from 32 casino game providers are available. This includes NetEnt, Nolimit City, Apricot (Microgaming), Playtech, Play'n GO, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Big Time Gaming, BGaming, Habanero, Booming Games, Booongo (BNG), Relax Gaming, Gaming Corps, Phoenix7, Indigo Magic, OctoPlay, Win Fast, AvatarUX, Peter & Sons, Spribe, OneTouch, Kalamba Games, Triple Profits Games (TPG), Gametech, Manna Play, SlotMill, Hacksaw Gaming, Print Studios, Ruby Play.

CasinoSecret bonuses and promo codes

Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. The most common are no deposit bonuses or free spins that you can get for just registering, and deposit bonuses that are given to players for making a deposit. That being said, casinos might offer other types of bonus codes, welcome sign-up bonuses, or loyalty programs as well.

At present, there are 4 bonuses from CasinoSecret in our database, including:

$35 NO DEPOSIT BONUS
200% up to $500 and 900 extra spins
100% up to $300 and 1,000 extra spins
150% up to $200 and 1,000 extra spins

Please bear in mind that players from certain regions might not have access to these bonus offers. To see which bonuses you are eligible for, visit the 'Bonuses' section of this review.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (16)

Withdrawal limits

per month

$50,000

per week

$10,000

Games

Show all

Slots

Roulette

Blackjack

No betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

No craps

No keno

No scratch cards

No eSports betting

Crash games

Language options

Japanese website

Only Japanese customer support

Only Japanese live chat

Game providers

Show all (32)

Casino screenshots

Positives

Offers interesting promotions and tournaments
High withdrawal limit
Extensive collection of live dealer games

Negatives

Possible deposit and withdrawal fees
Limited responsible gaming options
Live chat support is not available 24/7

Author: Jannete Hills Last updated: 05 Dec 2025 Anything incorrect or missing?Let me know

CasinoSecret bonuses

Browse all bonuses offered by CasinoSecret, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of CasinoSecret

This is a place to share experience with CasinoSecret. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Mixed

Rated by 17 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

Sunshine420

Bronze

United Kingdom

• 8 months ago

I have been playing on Bally for a few years and log in to play most days. I take part in a lot of promotions every week and for most of the time I enjoy playing. I would like to addd though that although I play a lot of the Jackpot games I have never come close to winning a jackpot. I feel like it's just made up names they add to make people sign up. Make me feel as though they are controlling the results and I never have a chance.

Pankaj4

Silver

India

• 9 months ago

I’ve been using this for a while and it’s been a smooth experience. The site works well, deposits go through instantly, and withdrawals have been quick and problem-free. Support replies fast and gets things sorted when needed. Overall, it’s a reliable platform.

chori0559

Bronze

Japan

• 9 months ago

Your account is now verified.
First cryptocurrency deposit → first cryptocurrency withdrawal.
Withdrawal request → Additional documents required 24 hours later.
24 hours later → Not accepted and withdrawal canceled.
teeth?
Why?
Do I have to wait 24 hours to hear the reason?
It takes 24 hours for one round trip communication.
I kept asking what's going on now and saying it was a waste of time and then I got blocked lol I wasn't being rude, it was just a normal opinion.
I guess it's annoying.
No, I'm serious about it, and it takes 24 hours to respond to inquiries every time...
When can I withdraw money?
There are also pictures of the exchange,
I'm blocked, but if I don't get approval it will take another 24 hours for one conversation?
What is this place?

Cashback only.
キャッシュバックだけ。

I feel bad about everything
いろいろ気分悪い

kamran65

Silver

Canada

• 11 months ago

I withdraw $40.10 and $30 , in their site they said withdraw process in 48 hours but not received now is one week I contact customer service, they put me on hold for 45 minutes they did nothing , no answer , very poor customer service.

this casino wont respond customer service did nothing, did not received withdraw

zeros

Bronze

Japan

• 11 months ago

When I tried to withdraw my balance, I was told that I needed to bet 5 times the amount I deposited, so I had to play for $X, but when I calculated it myself, the amount was off by about double.

I continued playing reluctantly and my balance increased by about 70%, so when I said I wanted to withdraw it, I was told to withdraw using the same method I used to deposit, and when I did so, the withdrawal was refused.

When I told them that, they asked me to transfer the money into their account, but when I did so, they refused again.

I was told to submit the application documents again, and after doing so, I was told I would then be able to withdraw the money without any problems, so I did so and was relieved to see that it was under review. However, after waiting a week, I still hadn't received the money, so I started to feel suspicious. When I checked, I found that all traces of my application had been erased and my balance had been set to zero.

I thought this was strange, so I investigated and found that I had been playing a video slot machine that I had never touched before. When I complained, I was told that my account may have been used without my permission, but that it was my own responsibility, and no apology was given.

I followed the instructions as instructed and they even said I would be able to withdraw the money, but it was canceled without my permission, and I can't believe that there would be unauthorized access at this timing.

My personal opinion is that it's clearly a scam, but since there's no evidence, I've given up.
However, as the safety indicators here show, this is a casino you should never play at.

It is definitely best not to get involved, as there are many cases of people not only in Japan but also in other countries having their balances unfairly confiscated.

I sincerely want my money back.

none.
なし。

Even though I followed the instructions, my withdrawal was refused. My non-play history was increasing without my permission and my balance was reduced to zero.
案内通りに対応したにも関わらず出金拒否をされた
プレイしていない履歴が勝手に増えており残高を０にされていた

shannonwarren1

Silver

United States

• 2 years ago

I’ve won at least $3000 two times playing online with this casino. However, this was before it renamed itself Ballys. They currently have a new gaming platform in which I’ve won at the most $900.

Nice array of games

Slottys

Gold

Canada

• 2 years ago

This casino is one of my main go to places to play. Easy deposit and withdrawal options. Withdrawing never takes more than a business day or two for direct bank transfer. I love most that they have their RTP settings at the highest. There are a few Igaming casinos that have the highest RTP settings and quite frankly those are the only casinos I touch.

I do wish they had a better VIP program and I hope to see Dead or Alive on there soon along with No Limit City slots but otherwise an overall positive experience.

Fast payouts
Quick verification
Highest slot RTP settings
Nice mobile app
Responsive customer support

Not a great VIP rewards programs
No Net Ent or No Limit City slots

Toby1975

Bronze

Japan

• 2 years ago

Don't be fooled by the instant bonus with no wagering requirements! When you make a deposit, the wagering requirements are 5x, so it's almost impossible to withdraw money. Most casinos have wagering requirements of 1x to 2x.

I am unable to reply to the comment from Casino Secret below, so I will edit the original text.
Please refrain from making comments that say Casino Secret is better than others. Your comment only contains some good opinions. There are many people around me who are suffering from not knowing the wagering requirements for cash. Even if you request improvements to make the cash wagering requirements more clearly disclosed to support, they will not respond at all.

CasinoSecret

Thank you for your feedback. Many players enjoy it and receive withdrawals.
If you have any questions, please contact customer support.

butei241001

Silver

Japan

• 2 years ago

My account was closed without permission and I could not withdraw $1300.97. This is a site that only collects personal information, so please do not access it unnecessarily! It is dangerous!

Malicious sites that can't even withdraw money Customer support for collecting personal information can't connect
出金すらできない悪質なサイト
個人情報収集目的である
カスタマーサポート繋がらない

CasinoSecret

Dear butei241001

Regarding the closure of the account, the decision is made by the department in charge according to the terms of use.
Please check with customer support regarding the reason for the closure.
Also, as stated in Section 6 of our privacy policy,
Please be assured that we have taken strict security measures to protect your personal information.

WAS1059

Bronze

Canada

• 2 years ago

I have had nothing but problems with the slots. Constant error messages that requires a shut down. Bally Bet informed me that the problem is with a specific game provider. This couldn't be farther from the truth. In fact every game be it slots or table games constantly shut down for one reason or another. They made no effort to resolve this. It is my intention to file a complaint to both Bally and the regulatory commission.

They pay quickly.

Major software issues with all games

SuperKyzer

Gold

Canada

• 2 years ago

Well, how do I put this. I won and made a withdrawal. The withdrawal was kicked back, I sent in what they needed, and the agent I was working with confirmed everything was a go. Four days later, nothing. I went back into the casino, and contacted a live agent, who passed me to another agent, and then another pass, and yet again one more pass - by this time, I wasn't in a good mood.
Fourth agent says I seem to want this withdrawal urgently, I said that was not the issue, the issue is it's been 4 days and I haven't gotten a confirmation on this withdrawal via email which always happens before the funds are e-transfered to the bank account, and at this point, I had waited over the weekend, plus the three days, which felt like eternity of course.
The agent then told me that my words had "raised a flag", and that they would be closing my account immediately. The blood drained from my face, of course, as I realized that they were literally closing me out and I had a pending withdrawal, which seemed to go through just fine with the agent that helped with it days earlier... Could this be happening??? Needless to say, I was somewhat in shock - I was getting a vibe that they were grasping at anything to NOT release my money, and their reason was absurd. Apparently, because I had asked why my funds weren't processed yet and that perhaps one could USE the money sooner than later and that this was taking far too long considering the agent that helped me with the withdrawal seemed to have no issues, was congratulating me and so on... at this point, I was FURIOUS. I asked for a manager to contact me, asap. And that I would be more than happy to close the account AFTER my withdrawal was done. The agent agreed that that was what would happen. And that I would get my funds.
Two days later, I get a phone call from "the manager". This person, later in the conversation and AFTER telling me she was a manager, accidentally admitted she was not in fact a manager. WHAT THE HECK! She spoke very rudely, she was condescending and if I may add not overly well-spoken. She was VERY combative, and frankly had no idea what she was talking about, I could tell as I listened to this person babble on about things that had nothing to do with this situation. She then told me that I would NOT be receiving my funds. My blood, at this point, was BOILING OVER. I had not done anything extreme, or wasn't being difficult - Plain and simple, I was being gaslighted by the casino. It seemed (to me) that they simply didn't want to part with their $800.
I asked for her name and employee ID, and said I was going to contact the iGaming commission about this as there was absolutely NO reason to go to these lengths, etc... In the end, and after speaking to many other agents/managers/who knows what they were, I did get my funds, but, I happily closed the account after only 1 time having played there.
It was a terrible experience. It clearly seemed that Bally Bet was eluding that I had "problem", due to saying "don't you think a person could USE the money sooner than later, I know I certainly can" (I believe those were my actual words) - I reminded them that if you look, I have made one deposit and only ONE, and it was for $20. I had been lucky enough to win, and never go back. Beware folks, this casino definitely had a sketchy vibe. I am grateful for the win, but the stress, the impersonation of being a manager, the unfair treatment and lies... I'll pass.

Decent games, this casino is much like CanPlay and Fallsview - same layout, same games etc...

The agents seem to make their own rules as they go
extremely long withdrawal times
extremely rude agents
unusual tactics

Safety Index of CasinoSecret explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of CasinoSecret. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.3/10

Very big casino, based on our research and estimates

We consider the casino's T&Cs to be somewhat unfair

Not found on any relevant casino blacklist

Low value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Important

Unfair terms and conditions

Detection of some basic betting techniques may result in confiscated winnings
T&C copied from the casino's website (in Japanese):
Why we find the bolded part of the rule unfair
Read less
Read more
Common bonus hunting strategies may be seen as a serious T&C violation
T&C copied from the casino's website (in Japanese):
Why we find the bolded part of the rule unfair
Read less
Read more
Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in Japanese):
Why we find the bolded part of the rule unfair
Read less
Read more
Winnings may be forfeited if card counting strategies are detected
T&C copied from the casino's website (in Japanese):
Why we find the bolded part of the rule unfair
Read less
Read more
Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in Japanese):
Why we find the bolded part of the rule unfair
Read less
Read more

Complaints about CasinoSecret and related casinos

(19)

19All0Opened6Unresolved3Resolved10Rejected

Complaints directly about CasinoSecret

Our verdict No reaction

Player's account is closed and winnings are confiscated.

The player from Japan faced issues with his casino account being suspended indefinitely after he requested a withdrawal of $2,700. His withdrawal was canceled and his remaining balance was confiscated, despite his history of regular play and deposits. The Complaints Team verified that the player had completed all identity verification steps and confirmed he had not used a VPN or multiple accounts. Despite efforts to contact the casino for clarification and resolution, the casino failed to respond. Consequently, the complaint was marked as unresolved, and the player was advised to contact the Curacao Gaming Authority for further assistance.

Read moreRead less

Unresolved Submitted: 08 Jan 2026

Disputed amount: $2,700

Our verdict Player stopped responding

Player's winnings have been confiscated.

The player from Japan had all his cash confiscated after he was found to have violated the bonus terms due to a betting method, which he felt was allowed by the system despite the upper limit. We reviewed the casino's bonus terms, which clearly stated maximum bet restrictions that the player had exceeded, a rule consistent with industry standards. The player was invited to provide game history and relevant communication to contest the decision but failed to respond. Consequently, the complaint was closed due to lack of cooperation, with the option to reopen if the player chose to engage again.

Read moreRead less

Closed Submitted: 29 Dec 2025

Disputed amount: $11,000

Our verdict Uncertain case

Player’s withdrawal is delayed due to KYC issues.

The player from Japan had been unable to withdraw funds from the casino for months due to KYC issues. The casino closed his account citing fraudulent activity and confiscated his balance without providing evidence, despite the player's requests for clarification. The Complaints Team requested supporting evidence from the casino but received no cooperation. As a result, the complaint was closed as unresolved due to the casino's lack of response, with a note that this unresolved status would negatively impact the casino's rating.

Read moreRead less

Unresolved Submitted: 27 Dec 2025

Disputed amount: 1,024 USD₮

Our verdict Player stopped responding

Player faces issues with KYC verification.

The player from Japan won at Casinosecret but encountered issues when applying for a withdrawal, as he was asked to complete KYC. After he submitted the required documents, he received a response indicating that a third party had manipulated the account authentication process, which he felt was unfair since he had been following the process with a friend's assistance. The complaint was closed due to the player's lack of response to further inquiries from the Complaints Team. The investigation could not proceed without the player's cooperation, and no resolution was provided at that time.

Read moreRead less

Closed Submitted: 01 Dec 2025

Disputed amount: $1,864

Our verdict No reaction

Player’s account has been closed.

The player from Pennsylvania faced an account ban after nearly two years of having no issues. She received no explanation or assistance from the casino despite location errors. The Complaints Team contacted the casino for clarification regarding the account closure but received no response after multiple attempts. Consequently, the complaint was marked as "unresolved," and the player was advised to reach out to the Pennsylvania Gaming Control Board for further assistance.

Read moreRead less

Unresolved Submitted: 16 Oct 2025

Disputed amount: $5

Our verdict Case closed

Withdrawal of player's winnings has been delayed.

The player from Canada had submitted a withdrawal request less than two weeks prior to contacting us. Winnings had not been obtained up to that day. The issue was resolved as the player marked the complaint as resolved after receiving assistance from us. We facilitated communication with the casino, which led to the successful processing of the withdrawal.

Read moreRead less

Resolved Submitted: 10 Aug 2025

Disputed amount: C$599

Our verdict Unjustified complaint

Player's winnings are confiscated due to bonus violation.

The player from Japan had attempted to withdraw $1,000 from his winnings, but the withdrawal was canceled, and his remaining balance was confiscated due to a claimed violation of bonus terms. He argued that the rules lacked clarity regarding the bonus allocation and its impact on his ability to withdraw funds. The Complaints Team reviewed the case and found that the casino's terms were clearly stated, supporting the casino's position. Consequently, the complaint was closed.

Read moreRead less

Closed Submitted: 02 May 2025

Disputed amount: ¥100,000

Our verdict Case closed

Player's winnings are confiscated after bonus error.

The player from Japan faced confiscation of winnings after using a deposit bonus at Casino Secret, despite having passed KYC and having a history of withdrawals. The casino claimed that the bonus distribution was an error, refunding only the deposit, which the player found unfair. After intervention from the Complaints Team, the casino decided to refund the full amount of USD 6250.20 to the player's account, acknowledging the player's positive gameplay history. The player confirmed that the withdrawal had been completed successfully, and the complaint was marked as resolved.

Read moreRead less

Resolved Submitted: 07 Apr 2025

Disputed amount: $6,500

Our verdict No reaction

Withdrawal of player's winnings has been delayed.

The player from Ontario had submitted a withdrawal request less than two weeks prior to contacting us. Winnings had not been obtained up to that day. The player reported difficulties with document uploads and a lack of communication from the casino, which led to concerns of fraud. After multiple attempts to resolve the issue, including involvement from his bank and the police, we reached out to the casino for a response. However, due to the casino's lack of communication, we were unable to continue resolving the complaint and closed it as 'unresolved,' which negatively impacted the casino's rating.

Read moreRead less

Unresolved Submitted: 19 Mar 2025

Disputed amount: C$70

Our verdict Player stopped responding

Player's withdrawals are delayed and account access is restricted.

The player from Canada had deposited $10,000 and won $17,000 but faced issues when attempting to withdraw the maximum allowed amount. He was informed that the limit was actually $999 despite the stated limit of $10,000. He made multiple withdrawals of $999, but then could not access his transaction history or see pending withdrawals, and customer service was unresponsive. The player did not respond to the Complaints Team's inquiries, which led to the rejection of the complaint.

Read moreRead less

Closed Submitted: 23 Jan 2025

Disputed amount: C$37,000

Show more complaints (+9)

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