Casino Secret Review

Name: Casino Secret Review
Item: Casino Secret
Rating: 6.8
Author: Matej Lawson

Matej L.

05/2026

Safety Index

6.8

Above average

User feedbackMixed

12 reviews

OverviewSafety and fairnessBonusesPayment methodsUser reviewsDiscussion

Matej L.

05/2026

Read our Casino Secret review and find out if it's safe and legit. Explore its player feedback and complaints, T&Cs, games & bonuses.

Important (2)

Doesn't accept players from Ohio

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Pros and cons

Offers interesting promotions and tournaments
High withdrawal limit
Extensive collection of live dealer games

Possible deposit and withdrawal fees
Live chat support is not available 24/7

Games

Games
Live games

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

Poker

Craps and dice

Keno

Scratch cards

eSports betting

Crash games

Available: 10 Not Available: 5

Game providers

Show all (55)

Payment methods

Show all (9)

Transaction limits

Withdrawal limits

$50,000

per month

$10,000

per week

Win limits

$1,000,000

Per spin

Language options

Website

Available in 2 languages

EnglishJapanese

Live chat

Available in 2 languages

EnglishJapanese

Customer support:

Available in 2 languages

EnglishJapanese

Casino screenshots

Casino Secret Review

To find out what Casino Secret has to offer, our experts used our casino review process and checked both the highlights and the drawbacks of the casino. With a close look at the casino's Terms and Conditions, licenses, player complaints, support, and limits, our team had all they needed. They were able to give a clear verdict on how safe and fair this casino is.

The review data forms the basis for our Safety Index score, which is our way of rating how safe and fair an online casino is. A higher Safety Index decreases the probability of experiencing issues when playing or making a withdrawal. An Above average Safety Index of 6.8 makes Casino Secret a good choice for many players. Just keep in mind that some casinos do rank higher. Our full Casino Secret review offers details that can help you decide whether this casino is right for you.

Safety Index – Casino Secret fairness and safety

To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.

In our Casino Secret review, we extensively examined and analyzed the Terms and Conditions of Casino Secret. We uncovered some rules or clauses we did not like and we consider the T&Cs to be unfair. Unfair or predatory rules could be exploited in order to avoid paying out the players' winnings to them. Seeing as we have found some serious issues regarding the fairness of this casino's T&Cs, we encourage you to look for a different casino with fairer T&Cs, or to at least proceed with caution.

Casino Secret is a very big online casino based on our estimates or collected information. It has a low amount of restrained payouts in complaints from players, when we take its size into account. We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.

As far as we know, no relevant casino blacklists include Casino Secret. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.

In our comprehensive review of all relevant aspects, Casino Secret has attained an Above average Safety Index of 6.8. This casino might be an adequate option for some players, however, keep in mind that there are other casinos that prioritize fair treatment and safety of their customers to a much higher degree.

Casino Secret Terms and Conditions

Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Casino Secret to be unfair.

Note: Please take a look at our particular findings from the T&Cs examination here.

Player complaints about Casino Secret

Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them. When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.

We currently have 7 complaints about this casino in our database. Because of these complaints, we've given this casino 8,175 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Casino Secret user feedback and reviews

Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.

The user satisfaction feedback of Casino Secret shared by 12 users has resulted in a Mixed User feedback score. The reviews submitted by users are available in the 'User reviews' segment of this page.

Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation. Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.

Casino Secret company data and licenses

Casino Secret has estimated annual revenues higher than $100,000,000. Based on the categorization we use, this makes it a very big online casino.

Casino Secret has a gambling license issued by Curaçao Gaming Authority in Curaçao.

Win and withdrawal limits, payment options

Casino Secret accepts deposits via 9 payment methods. This includes: Payz (ecoPayz) , Mastercard, VISA, American Express, Bitcoin (BTC), Bank transfer, JCB, Crypto transfer, Vega wallet JP.

Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.

Withdrawal limits	Win limits
USD 10,000 per week	USD 1,000,000 per spin
USD 50,000 per month

Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.

Customer support and language options

In our casino reviews, we always collect data about available languages and customer support options. In the table below, you can see an overview of language options at Casino Secret.

Language	Website	Customer support	Live chat
English
Japanese

To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Casino Secret, account management, withdrawal process, etc. We would say Casino Secret has an average customer support based on the responses we have received during our testing.

Casino games and slots available at Casino Secret

Casino Secret has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Keno, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Games from 55 casino game providers are available. This includes NetEnt, Nolimit City, Apricot (Microgaming), Playtech, Play'n GO, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Big Time Gaming, Ezugi, SA Gaming, BGaming, Endorphina, Habanero, 1X2 Gaming, Booming Games, Iron Dog Studio, Booongo (BNG), Relax Gaming, EXCO Game Studio, ScatterKings, Smartsoft Gaming, Phoenix7, Indigo Magic, Win Fast, Spribe, OneTouch, Galaxsys, Triple Profits Games (TPG), blitzcrown, SlotMill, PG Soft (Pocket Games Soft), Jade Rabbit Studio, Gaming Corps, Penguin King, Animo, Ela Games, Gamevy, AvatarUX, Peter & Sons, Kalamba Games, Fat Panda, Shady Lady, Gametech, Blaze Gaming, Just For The Win, Manna Play, 155.io, Just Slots, Hacksaw Gaming, Print Studios, Ruby Play, Ka Gaming.

Casino Secret bonuses and promo codes

Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. The most common are no deposit bonuses or free spins that you can get for just registering, and deposit bonuses that are given to players for making a deposit. That being said, casinos might offer other types of bonus codes, welcome sign-up bonuses, or loyalty programs as well.

At present, there are 3 bonuses from Casino Secret in our database, including:

200% up to $500 and 1,000 extra spins
100% up to $300
150% up to $200

Please bear in mind that players from certain regions might not have access to these bonus offers. To see which bonuses you are eligible for, visit the 'Bonuses' section of this review.

Company info

Operator Breckenridge Curaçao B.V.
Established 2018
Estimated annual revenues > $100,000,000

Safety and fairness

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Casino Secret. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Terms and conditions

Unfair

Issues found: 9

Show detailed analysis

We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.

Casino size

Very big casino

Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years.

Complaints ratio

Good

Total complaints: 22

Opened 0
Unresolved 7
Resolved 4
Rejected 11

Browse complaints

Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.

Blacklists

None

If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.

Other factors

Neutral

There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.

Licensing authorities

Curaçao (CGA)OGL/2024/175/0182
Verified

Important

Important: Access from Ohio blocked, VPN forbidden The authorities of Ohio force the local internet providers to block access to this casino. At the same time this casino doesn’t allow its players to use VPNs so rather don’t try to use VPN to go around this blocking. As a result you very likely won’t be able to play at this casino from Ohio.

Important: Casino starts charging a significant dormant account fee after 3-6 months This casino deducts a large regular dormant account fee from player accounts that have been inactive for a very short period of time (3 to 6 months).

Unfair terms and conditions

Bonus winnings must be withdrawn immediately after meeting the wagering requirement to avoid additional winnings being capped
Show full rule and our analysis
Common bonus hunting strategies may be seen as a serious T&C violation
Show full rule and our analysis
High fees for withdrawals requested before the deposit turnover requirement is met
Show full rule and our analysis
Low-risk play may lead to winnings being confiscated
Show full rule and our analysis
Detection of some betting techniques while wagering bonuses may result in confiscated winnings
Show full rule and our analysis
Casino starts charging significant fees after less than 6 months of account inactivity
Show full rule and our analysis
Winnings may be forfeited if card counting strategies are detected
Show full rule and our analysis
Low-risk play may lead to winnings being confiscated
Show full rule and our analysis

Complaints about Casino Secret

All(22)
Opened(0)
Unresolved(7)
Resolved(4)
Rejected(11)

Player's withdrawal is delayed.

Disputed amount: 8,840 USD₮

Player's deposit issue remains unresolved.

Disputed amount: C$400

Player’s account has been closed and funds confiscated.

Disputed amount: 5,990 USD₮

Player's account is closed and winnings are confiscated.

Disputed amount: $2,700

Player's winnings have been confiscated.

Disputed amount: $11,000

Player’s withdrawal is delayed due to KYC issues.

Disputed amount: 1,024 USD₮

Player faces issues with KYC verification.

Disputed amount: $1,864

Player’s account has been closed.

Disputed amount: $5

Withdrawal of player's winnings has been delayed.

Disputed amount: C$599

Player's winnings are confiscated due to bonus violation.

Disputed amount: ¥100,000

Show all

Submit a complaint

Casino Bonuses

Casino Secret bonuses

Browse all bonuses offered by Casino Secret, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

Payment methods

Casino Secret payment methods

Currencies

USD, JPY, USDT

User reviews

User reviews of Casino Secret

This is a place to share experience with Casino Secret. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Mixed

Rated by 12 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

Joebally

Bronze

United States

• 2 months ago

There is no business inside the casino. I am allergic to tumbleweed. Betting online is miserable. Making a withdrawal is impossible. They will be out of business soon that's a fact

Worst withdrawl

Sunshine420

Bronze

United Kingdom

• 1 year ago

I have been playing on Bally for a few years and log in to play most days. I take part in a lot of promotions every week and for most of the time I enjoy playing. I would like to addd though that although I play a lot of the Jackpot games I have never come close to winning a jackpot. I feel like it's just made up names they add to make people sign up. Make me feel as though they are controlling the results and I never have a chance.

Pankaj4

Silver

India

• 1 year ago

I’ve been using this for a while and it’s been a smooth experience. The site works well, deposits go through instantly, and withdrawals have been quick and problem-free. Support replies fast and gets things sorted when needed. Overall, it’s a reliable platform.

chori0559

Bronze

Japan

• 1 year ago

Your account is now verified.
First cryptocurrency deposit → first cryptocurrency withdrawal.
Withdrawal request → Additional documents required 24 hours later.
24 hours later → Not accepted and withdrawal canceled.
teeth?
Why?
Do I have to wait 24 hours to hear the reason?
It takes 24 hours for one round trip communication.
I kept asking what's going on now and saying it was a waste of time and then I got blocked lol I wasn't being rude, it was just a normal opinion.
I guess it's annoying.
No, I'm serious about it, and it takes 24 hours to respond to inquiries every time...
When can I withdraw money?
There are also pictures of the exchange,
I'm blocked, but if I don't get approval it will take another 24 hours for one conversation?
What is this place?

Cashback only.
キャッシュバックだけ。

I feel bad about everything
いろいろ気分悪い

kamran65

Silver

Canada

• 1 year ago

I withdraw $40.10 and $30 , in their site they said withdraw process in 48 hours but not received now is one week I contact customer service, they put me on hold for 45 minutes they did nothing , no answer , very poor customer service.

this casino wont respond customer service did nothing, did not received withdraw

zeros

Bronze

Japan

• 1 year ago

When I tried to withdraw my balance, I was told that I needed to bet 5 times the amount I deposited, so I had to play for $X, but when I calculated it myself, the amount was off by about double.

I continued playing reluctantly and my balance increased by about 70%, so when I said I wanted to withdraw it, I was told to withdraw using the same method I used to deposit, and when I did so, the withdrawal was refused.

When I told them that, they asked me to transfer the money into their account, but when I did so, they refused again.

I was told to submit the application documents again, and after doing so, I was told I would then be able to withdraw the money without any problems, so I did so and was relieved to see that it was under review. However, after waiting a week, I still hadn't received the money, so I started to feel suspicious. When I checked, I found that all traces of my application had been erased and my balance had been set to zero.

I thought this was strange, so I investigated and found that I had been playing a video slot machine that I had never touched before. When I complained, I was told that my account may have been used without my permission, but that it was my own responsibility, and no apology was given.

I followed the instructions as instructed and they even said I would be able to withdraw the money, but it was canceled without my permission, and I can't believe that there would be unauthorized access at this timing.

My personal opinion is that it's clearly a scam, but since there's no evidence, I've given up.
However, as the safety indicators here show, this is a casino you should never play at.

It is definitely best not to get involved, as there are many cases of people not only in Japan but also in other countries having their balances unfairly confiscated.

I sincerely want my money back.

none.
なし。

Even though I followed the instructions, my withdrawal was refused. My non-play history was increasing without my permission and my balance was reduced to zero.
案内通りに対応したにも関わらず出金拒否をされた
プレイしていない履歴が勝手に増えており残高を０にされていた

shannonwarren1

Silver

United States

• 2 years ago

I’ve won at least $3000 two times playing online with this casino. However, this was before it renamed itself Ballys. They currently have a new gaming platform in which I’ve won at the most $900.

Nice array of games

Slottys

Gold

Canada

• 2 years ago

This casino is one of my main go to places to play. Easy deposit and withdrawal options. Withdrawing never takes more than a business day or two for direct bank transfer. I love most that they have their RTP settings at the highest. There are a few Igaming casinos that have the highest RTP settings and quite frankly those are the only casinos I touch.

I do wish they had a better VIP program and I hope to see Dead or Alive on there soon along with No Limit City slots but otherwise an overall positive experience.

Fast payouts
Quick verification
Highest slot RTP settings
Nice mobile app
Responsive customer support

Not a great VIP rewards programs
No Net Ent or No Limit City slots

Toby1975

Bronze

Japan

• 2 years ago

Don't be fooled by the instant bonus with no wagering requirements! When you make a deposit, the wagering requirements are 5x, so it's almost impossible to withdraw money. Most casinos have wagering requirements of 1x to 2x.

I am unable to reply to the comment from Casino Secret below, so I will edit the original text.
Please refrain from making comments that say Casino Secret is better than others. Your comment only contains some good opinions. There are many people around me who are suffering from not knowing the wagering requirements for cash. Even if you request improvements to make the cash wagering requirements more clearly disclosed to support, they will not respond at all.

Casino Secret

Thank you for your feedback. Many players enjoy it and receive withdrawals.
If you have any questions, please contact customer support.

butei241001

Silver

Japan

• 2 years ago

My account was closed without permission and I could not withdraw $1300.97. This is a site that only collects personal information, so please do not access it unnecessarily! It is dangerous!

Malicious sites that can't even withdraw money Customer support for collecting personal information can't connect
出金すらできない悪質なサイト
個人情報収集目的である
カスタマーサポート繋がらない

Casino Secret

Dear butei241001

Regarding the closure of the account, the decision is made by the department in charge according to the terms of use.
Please check with customer support regarding the reason for the closure.
Also, as stated in Section 6 of our privacy policy,
Please be assured that we have taken strict security measures to protect your personal information.

WAS1059

Bronze

Canada

• 2 years ago

I have had nothing but problems with the slots. Constant error messages that requires a shut down. Bally Bet informed me that the problem is with a specific game provider. This couldn't be farther from the truth. In fact every game be it slots or table games constantly shut down for one reason or another. They made no effort to resolve this. It is my intention to file a complaint to both Bally and the regulatory commission.

They pay quickly.

Major software issues with all games

SuperKyzer

Gold

Canada

• 3 years ago

Well, how do I put this. I won and made a withdrawal. The withdrawal was kicked back, I sent in what they needed, and the agent I was working with confirmed everything was a go. Four days later, nothing. I went back into the casino, and contacted a live agent, who passed me to another agent, and then another pass, and yet again one more pass - by this time, I wasn't in a good mood.
Fourth agent says I seem to want this withdrawal urgently, I said that was not the issue, the issue is it's been 4 days and I haven't gotten a confirmation on this withdrawal via email which always happens before the funds are e-transfered to the bank account, and at this point, I had waited over the weekend, plus the three days, which felt like eternity of course.
The agent then told me that my words had "raised a flag", and that they would be closing my account immediately. The blood drained from my face, of course, as I realized that they were literally closing me out and I had a pending withdrawal, which seemed to go through just fine with the agent that helped with it days earlier... Could this be happening??? Needless to say, I was somewhat in shock - I was getting a vibe that they were grasping at anything to NOT release my money, and their reason was absurd. Apparently, because I had asked why my funds weren't processed yet and that perhaps one could USE the money sooner than later and that this was taking far too long considering the agent that helped me with the withdrawal seemed to have no issues, was congratulating me and so on... at this point, I was FURIOUS. I asked for a manager to contact me, asap. And that I would be more than happy to close the account AFTER my withdrawal was done. The agent agreed that that was what would happen. And that I would get my funds.
Two days later, I get a phone call from "the manager". This person, later in the conversation and AFTER telling me she was a manager, accidentally admitted she was not in fact a manager. WHAT THE HECK! She spoke very rudely, she was condescending and if I may add not overly well-spoken. She was VERY combative, and frankly had no idea what she was talking about, I could tell as I listened to this person babble on about things that had nothing to do with this situation. She then told me that I would NOT be receiving my funds. My blood, at this point, was BOILING OVER. I had not done anything extreme, or wasn't being difficult - Plain and simple, I was being gaslighted by the casino. It seemed (to me) that they simply didn't want to part with their $800.
I asked for her name and employee ID, and said I was going to contact the iGaming commission about this as there was absolutely NO reason to go to these lengths, etc... In the end, and after speaking to many other agents/managers/who knows what they were, I did get my funds, but, I happily closed the account after only 1 time having played there.
It was a terrible experience. It clearly seemed that Bally Bet was eluding that I had "problem", due to saying "don't you think a person could USE the money sooner than later, I know I certainly can" (I believe those were my actual words) - I reminded them that if you look, I have made one deposit and only ONE, and it was for $20. I had been lucky enough to win, and never go back. Beware folks, this casino definitely had a sketchy vibe. I am grateful for the win, but the stress, the impersonation of being a manager, the unfair treatment and lies... I'll pass.