Casinorex - The player's withdrawal is delayed.

I registered yesterday.

Today, I used the bonus money and made a profit, so I applied for a withdrawal.

After a while, I was asked for KYC and when I accessed the site, my account was suspended.

I have confirmed the reason via email and live chat, but have yet to receive a response.

There is still cash in my account.

Please let me withdraw the money!

I still have the account.

Hello sio777,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casinorex. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you speak to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Yes.

I received an email from casinorex on 1/25 2:24.

The email reads.

"Your account will be suspended. However, we will make withdrawals, so please submit your documents".

I sent the following documents

My driver's license

Selfie

Certificate of residence

screenshot of ecopayz

I think it is under review at the moment.

No explanation was given as to why the account was suspended.

Hello sio777,

If you sent the documents less than a week ago, I would definitely recommend to wait at least a week more for them to process it.

Also once you receive your balance from your casino account, they are allowed to close it without any reason given (as long as there is zero balance).

Be sure to let us know by the end of the week if there's been any udpate.

The other day, I was able to withdraw cash from the casino.

My account was closed, but I was relieved to have my cash back.

But I still don't know why it was closed.

I will never use this group of casinos again.

Hello sio777,

As long as you have no balance on your casino account, they are allowed to close your account without any reason given.

I'm glad to hear that the money arrived. The complaint will be now closed.

Please do not hesitate to contact us if you will come across any other trouble again in the future.

Regards,

Nick