Casinonic - Player’s struggling to complete account verification.

Sehr geehrte Damen und Herren,

Für die Auszahlung reiche ich dort alle meine Unterlagen ein. Ständig kriege ich die Rückmeldung das etwas fehlerhaft ist. Schon seit 3 Tagen kriegt dieses Casino es nicht hin meine Daten zu verifizieren.

Ich bitte um Hilfe.

Dear Klaus91,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise which documents have you already provided?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear Klaus91,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Vielen Dank für Ihre Unterstützung. Das Casino hat nun ausgezahlt. Danke für die Hilfe.

Awesome news, Klaus91. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.