The player from Turkey has deposited money into his account but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.
The player from Turkey has deposited money into his account but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.
The player from Turkey has deposited money into his account but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.
I have sent 1.000 TRY From my bank accoun to their account. 12-13 Hours Passed but no credit came to my account. I've spoken to Customer Support 4-5 times they're always said same thing " Wait, Wait, Wait " no one tried to help. I also provided required documents.
I have sent 1.000 TRY From my bank accoun to their account. 12-13 Hours Passed but no credit came to my account. I've spoken to Customer Support 4-5 times they're always said same thing " Wait, Wait, Wait " no one tried to help. I also provided required documents.
Dear Aygun,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
Could you please advise which payment method you have opted for and if you contacted your payment provider/bank already? If there’s any relevant communication, please forward it along with a payment receipt to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
Dear Aygun,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
Could you please advise which payment method you have opted for and if you contacted your payment provider/bank already? If there’s any relevant communication, please forward it along with a payment receipt to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
Hello i have confirmed with My bank that My money reached to destination bank account. And also there is a system called FAST which lets you transfer the money 7/24 in Turkey between any bank. I had no luck with casinomaxi support. That feels like scam.
Hello i have confirmed with My bank that My money reached to destination bank account. And also there is a system called FAST which lets you transfer the money 7/24 in Turkey between any bank. I had no luck with casinomaxi support. That feels like scam.
Thank you very much, Aygun, for your reply. Could you please forward your payment receipt?
Thank you very much, Aygun, for your reply. Could you please forward your payment receipt?
Dear Aygun,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Dear Aygun,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.