CasinoMarriott - Player’s dissatisfied with the overall experience.

offered me the first 500 in bitcoin 3 months ago which I declined,now the withdrawal is not even showing as pending and the second 500 is showing as 'on hold'both requested Dec 2020.also the game great panda froze in free spins when I was £45 up and more FS to come,saying internal error, contact support.It still says this and support do nothing

Dear Geoffrey,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Do I understand correctly that after canceling the first €500, the money hasn’t been credited back to your player’s account? Regarding the unprocessed withdrawal – could you please confirm you passed the verification?

Additionally, I am not sure I understand completely the issue with the Panda game. Could you please describe it in more detail? Possibly something like a screenshot or video recording could help.

Lastly, please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Dear Geoffrey,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.