CasinoMarriott - Player is experiencing difficulties receiving her winnings.

I made my withdrawal on 15th February and it stayed pending until 6th March when it was put back into my deposit account. I ask support online chat every day why, and every day they say either be patient, it's because of covid, finance is on holiday etc. I can't even attempt to withdraw again as it says I have reached my limit. I have never made a withdrawal this was the first time.

Dear Denise,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. I can only imagine how frustrating it must have been for you. Could you please confirm you have successfully passed the KYC?

Also, would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru?

Thank you in advance for your reply.

Best regards,

Kristina

Hi, yes I passed the KYC. I have sent all emails and screenshots to your email.

Thank you.

Thank you very much Denise for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thank you so much for your time and help.

Dear Denise,

I’m sorry to hear about your problem. I’ll try contacting the casino representative and see if I can help.

I would like to invite CasinoMarriott to this conversation.

Dear CasinoMarriott,

Could you please clarify the situation regarding Denise’s denied withdrawal request and explain why is she not allowed to request another withdrawal?

They won't respond. They have another casino called koala casino with the same online chat girls. I have asked Marriott to close the account but they said I have to email !!!

Thank you for your help but I think we are flogging a dead horse.

Dear Denise,

Unfortunately, all our efforts to contact the casino have so far been unsuccessful.

We would like to ask CasinoMarriott to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Denise,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't be of more help, but at least other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.