CasinoMania - The player's bonus was not credited.

I paid $4.99 for the $15 special deal I only received my original $5 and I'm still owe 10 and I've been waiting for it to hit my account but is not here yet so trying to figure out how I go about getting that

Hello suggie,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CasinoMania. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you ever claim a similar bonus in the casino? Since when exactly is this issue going on? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Yes I have claimed a bonus before I believe it was last week also my email or my account has been verified I can't remember when I verified it I know I had to do it again today when I added this on there this website. I have never had to speak with customer service before this is my first time ever having to speak for customer service. So am I going to get my $10 credit or no?

So I'm guessing I'm not getting my $10 credit? Ok

I'm not understanding what's taking so long to get my credit I'm going to find another way to contact customer service cause this is ridiculous

Hello suggie,

Please keep in mind that we are not a customer service or in any way related to CasinoMania. We are an independent website with casino reviews and Complaint Resolution Center to help players if they experience issues with online casinos.

Is the bonus you tried to claim visible anywhere in your account/bonus history? Can you please provide a link or a screenshot of that bonus?

Your wasting my time then if your not affiliated with them you can't help me get my bonus then.

Hello suggie,

I was meaning that we are not the same company not that we are not in communication with them. Please let us know if you wish to close the complaint but as for know you did not provide relevant evidence to continue resolving it.

How do I contact them myself?

Hello Suggie,

You can find the casino contact anywhere on their website - supporto@casinomania. Based on the fact that you need to ask how to contact the casino, I believe you did not even try to contact them in the past. Please be sure to try to resolve any future online casino issue you will experience directly with the casino itself as it is the easiest and fastest way to act.

As you did not seem to cooperate in order to move forward in resolving your issue here, the complaint will be now rejected.

Regards,

Nick