The player from Italy has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Casinoly - Withdrawal of player's winnings has been delayed.
Amount: €500
Casinoly
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
I have a withdrawal of 500 (eur) that does not reach my account I called my bank but they have nothing
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1 year ago
Dear mark90,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
yes but my request has been approved by the casino can you already intervene please?
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1 year ago
Translation
I contacted the casino to ask them to give me the TNR code to check with my credit institution if they really made the transfer the casino replied that they do not yet have this code but I say is it ever possible if the withdrawal is paid? please help me
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1 year ago
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except I always contact them for another withdrawal problem in this casino which dates back to 05/27/2022 the withdrawal is paid but never arrived on my account can you please help me to solve it? with this damn casino thank you
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