The player's withdrawal is delayed for a week. The complaint was resolved as the player received his money.
Casinoly - The player's withdrawal is delayed.
Amount: €950
Casinoly
Safety Index:Very highSafety Index
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9.6
Casinoly has a Safety Index of 9.6, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, the casino did not process the two withdrawals (450 + 500). As with the other complaints on the platform here, it's about "technical issues".
The first payment was "made" on 05/23/2022, the second on 05/29/2022. More important to me would be the payout on May 23, 2022.
As the other members write here: No verification required to date etc.
I ask for help.
Automatic translation:
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Public
2 years ago
Hello KAEHLERSAN,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casinoly. Please allow me to ask you a few more question before we would move forward.
Could you please advise if you accumulated your winnings from real money or was there any bonus used? Did the casino ever contact you regarding any kind of verification? Are those your first withdrawal requests?
Please note that I would definitely recommend you to verify your account as it might help you to withdraw faster in the future. Also we recommend to wait at least 14 days to receive the first ever payout from a casino so they are still within a good time frame.
Looking forward to your answer.
Regards,
Nick
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Public
2 years ago
Translation
I played with no bonus, no verification required. These are my FIRST withdrawals. In the meantime the 500€ have already been listed, I'm waiting for the 450€...
Automatic translation:
Public
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2 years ago
Hello KAEHLERSAN,
As your first payment has already arrived, I would recommend to wait only at least until the end of this week for the second one to be processed.
Please let me know in case of any update.
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2 years ago
Dear KAEHLERSAN,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
