The player's withdrawal is delayed for over 2 weeks. The complaint was resolved as the player received his money.
Casinoly - The player's withdrawal is delayed.
Amount: €500
Casinoly
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.6
Casinoly has a Safety Index of 9.6, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I've been waiting for my payout for 2 weeks! They only say that they have a technical problem and that I will soon receive an email and I get no answer to emails
Automatic translation:
Public
Public
2 years ago
Hello Onkeldejan,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casinoly. Please allow me to ask you a few more question before we would move forward.
Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current winnings?
Please note that if you are not yet verified, you won't be able to withdraw and it might take up to 14 days after successful verification to receive the money. Also please note that if you have requested for the withdrawal only a week ago, the casino is still withing a good time frame as I mentioned above, it might take up to 14 days.
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hello, I had my account debited directly and I believe that I am also certified. This is my first payout and no bonus. Two days ago I wrote to the supporter again and asked if everything was ok and why it was taking so long (for the 5th time) and the answer was there were technical problems! Then I wrote that it's a pity because I would like to continue playing but under these conditions it's not good! Then she replied that my money will be transferred next week! Suddenly, a little funny.
Automatic translation:
