HomeComplaintsCasinoly - The player's withdrawal is delayed.

Casinoly - The player's withdrawal is delayed.

Amount: €500

Casinoly
Safety Index:Very high
Submitted: 15 Apr 2022 | Resolved : 22 Apr 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player's withdrawal is delayed for over 2 weeks. The complaint was resolved as the player received his money.

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1 year ago
Translation

I've been waiting for my payout for 2 weeks! They only say that they have a technical problem and that I will soon receive an email and I get no answer to emails

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1 year ago

Hello Onkeldejan,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casinoly. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current winnings?

Please note that if you are not yet verified, you won't be able to withdraw and it might take up to 14 days after successful verification to receive the money. Also please note that if you have requested for the withdrawal only a week ago, the casino is still withing a good time frame as I mentioned above, it might take up to 14 days.

Looking forward to your answer.

Regards,

Nick

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1 year ago
Translation

Hello, I had my account debited directly and I believe that I am also certified. This is my first payout and no bonus. Two days ago I wrote to the supporter again and asked if everything was ok and why it was taking so long (for the 5th time) and the answer was there were technical problems! Then I wrote that it's a pity because I would like to continue playing but under these conditions it's not good! Then she replied that my money will be transferred next week! Suddenly, a little funny.

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1 year ago
Translation

Has done got the money transferred thank you anyway!

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1 year ago

Thank you Onkeldejan for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick

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