Casinoly - The player's withdrawal is delayed.

Hi, then I requested two withdrawals of € 500 and I haven't been waiting for months yet, this is because they always ask me to send documents and documents since I have also reloaded their documents together with friends they asked me together with the cards, today I am going to write a complaint and they tell me that they have not received anything, I do not know what to do also because they are 1000 € if they had been much less I would have given up, can you solve?

Hello Vincenzo,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casinoly. Please allow me to ask you a few more question before we would move forward.

When exactly did you begin the verification process and when was the last time you had to send them a new document? Did you play with a bonus or real money only?

Please note that it might take up to 14 days for the verification process and the first withdrawal to be processed. If it is ongoing for a shorter period of time, I would only recommend to wait.

Looking forward to your answer.

Regards,

Nick

I apologize for bothering here too, but this is even more complicated than the problem, I am trying to verify the account from February 6th to today, since the account did not make me top up with my credit card I top up with others two cards from my friends, the casino asked me for the photo of all the cards, all the documents and bank statements, I sent them at least 20 times, one day I was told that they never received anything, only yesterday I it was said that you do not have to do anything because the verification is in progress but honestly I do not trust much, I would just like to withdraw my money

Hello Vincenzo,

So that means the verification is ongoing for already more than 2 months? How much did you exactly deposit with your friend's cards?

Please note that is strictly against the casino terms to use a 3rd party payment method and they have every right to confiscate all of you winnings and return the deposits only.

Regards,

Nick

Dear Vincenzo,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Regards,

Nick

The complaint will be now rejected for the above mentioned reason.