The player from Germany has been struggling to withdraw his winnings. Unfortunately, the player lost his winnings before we could help, therefore we were forced to reject this complaint.
Casinoly - Player's withdrawals are being rejected.
Amount: €700
Casinoly
Safety Index:Very highSafety Index
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9.8
Casinoly has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Closed
Our verdict
Other
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Had to write back and forth for 2 weeks, customer support, and email, I was assured that the money was transferred and that it would be in the account in 3-5 working days, your money will be in the account in no time.. ,b
i wrote to casinoly again on the 5th working day and they said oooh sorry we need your bank details again sorry blah blah.. ok i sent them too.. the credit was credited to my casinoly profile again, so i wanted to have the money paid out again, then it said you first have to make a deposit and only then can we do the payout.. brazen scammers like that are forbidden
Automatic translation:
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2 years ago
Hello Midhat,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you made any successful withdrawals before? Do you currently have any pending withdrawals?
Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Translation
I have a few screenshots of it, was fed up yesterday, downplayed the amount, that's exactly what they want, and I contacted customer support and asked them to delete all my data, and that I was bad everywhere will post reviews to warn others about casinoly
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2 years ago
Thank you for your reply, Midhat. I am sorry, but if you lost all your funds, I am afraid that there is not much more we could do for you. Please understand, that the player is the only one responsible for their account, active balance, and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.
Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.
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2 years ago
Translation
I keep my hands off it, that was the first time I wanted to have something paid out, and then something like that, I've also read various reviews and it's everywhere, as it seems, the other providers are a few grams better, that's just it Fraud and I don't trust a single online casino because I've read the customer reviews everywhere and I've seen that it's just a joke. So they certainly don't keep the customers, they shoot themselves in the foot.
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2 years ago
I understand your frustration and hopefully, you will find a better casino soon.
Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
