The player from Germany is dissatisfied with the length of the withdrawal process. Unfortunately, the player lost their winnings before we managed to help, therefore, we were forced to reject this complaint.
Casinoly - Player’s withdrawal has been delayed.
Amount: €165
Casinoly
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
Casinoly has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I've been waiting for my payment of 165 euros for 7 days, every day I'm put off
Automatic translation:
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2 years ago
Dear hanslotti12,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you.
Thank you for your understanding.
Best regards,
Kristina
Public
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2 years ago
Translation
Hello, I have now gambled away the money that many casinos want with the delay in payment
Deleted the casino and they can close the case thanks
Automatic translation:
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2 years ago
Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you. We would really like to help, but it is impossible at this point.
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
