Casinoly - Player’s withdrawal has been delayed.

Hi I sent two withdrawals on 18 and 19/12 and as of today I have no news when I contact the site they tell me that the withdrawals are being processed and I have to wait for confirmation from the financial department, which claims to take a maximum of 5 working days, but which then in reality does not provide any explanation or contact .....

Dear Mirko,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

It's been 10 days now I'll try to wait a few more days.

Thanks for your interest

Hi ... Just today I got a payment confirmation email from the casino.

I just have to wait for the money to arrive in the account.

I will inform you if everything goes well as I hope in the meantime thanks for everything

Thank you for the update, Mirko. Let's wait for a few more days and hopefully, you will receive your winnings soon. Please, let us know if there is anything new.

Dear Mirko,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Everything ok they arrived and in the meantime I have been waiting for another 2 for ten days

Thank you for the update, Mirko. Should I close this complaint, or do you wish to leave it open until you receive your other withdrawals?

Close and thank you for everything

Thank you for your confirmation, Mirko. As the withdrawal which this complaint initially was about has been successfully received, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.