The player from Italy has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Casinoly - Player’s winnings haven’t been received yet.
Amount: €900
Casinoly
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
Casinoly has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Good evening about 20 ago I opened on casinoly I deposited the sum of 500 euros in the days I won and I reached 1400 but today when I ask for a withdrawal they always refuse me so transaction denied I'm bored I played deposited risked but I won and I would like my money on my Postepay Evolution card
Automatic translation:
Public
Public
1 year ago
Dear simonecastagnola0,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
1 year ago
Translation
What I can say is that I am in a withdrawal state of 500 and 400 euros and he tells me as always that the transaction was not successful and in addition to the account that still 400 euros is not right 
this is my deposit
Edited
Automatic translation:
Public
Public
1 year ago
Translation
Nothing even today they refused me the sum of 400 requested they are thieves
Automatic translation:
Public
Public
1 year ago
Translation
Good evening, today I received my charges, I have been paid thank you very much.
Automatic translation:
Public
Public
1 year ago
Dear simonecastagnola0,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
