Casinoly - Player complains that he didn’t win anything.

Die Seite ist die größte abzocke Freunde Gewinn Chancen gleich null. Das hat nichts mit Wahrscheinlichkeit zu tun das Casino probiert ihnen das Geld was sie gewonnen haben nicht auszuzahlen und dann im Endeffekt ohne freispiele aus der Tasche zu ziehen bei 660€ Nicht einmal freispiele bekommen auf 20 Cent nicht auf 50 Cent nicht auf ein 1€ keine Spiele das war echt enttäuschend aber Hauptsache die 660€ noch auszahlen lassen und dann nicht mal spiele geben scho. Traurig Finger weg Leute

Dear jiggo327,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

Dear jiggo327,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.