The player from Germany is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.
Casinoly - Player complains that he didn’t win anything.
Amount: €660
Casinoly
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.6
Casinoly has a Safety Index of 9.6, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
The site is the biggest rip off friends, profit odds are zero. This has nothing to do with probability - the casino tries not to pay you the money you have won and then in the end without pulling free spins out of your pocket at € 660.Not even get free spins on 20 cents, not on 50 cents, not on a € 1 none Games that was really disappointing but the main thing is to withdraw the € 660 and then not even give games. Sad stay away people
Automatic translation:
Public
Public
3 years ago
Dear jiggo327,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Kristina
