Casinoin - Player’s winnings haven’t been received yet.

Hello ! So I registered with the company! I played with my money and the bonus, which I bet the expected turnover, after that happened they kept half of my money because it says it exceeds the amount of my deposit and finally I left 120 euros in my account to make a withdrawal, not from bonuses normally! The first attempt I made was to withdraw them to a VISA card with which a deposit was also made and they canceled it, then I talk to them in the chat and they tell me that this bank has an issue and they told me to prefer another method of withdrawal in preference to MASTERCARD since you first do the minimum deposit through it, I make a deposit but 20 euros I play and then they tell me we will send a request to the support for the withdrawal! Fools! I made a withdrawal to MASTERCARD and it cancels me again, I talk to them again and they tell me to wait, maybe you can do it later, otherwise choose another method since you always make a deposit first! Please find me a solution or close them! They are scammers! Thanks

Dear aggelospap90,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear aggelospap90,

Have you received your withdrawal from the casino yet?

Dear aggelospap90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.