Casinoin - Player’s struggling to withdraw her winnings.

Buenos dias, llevo desde el dia 24 de noviembre para retirar mis ganancias, 3000€. Primero me dijeron que con Revolut non podía hacer reintegros, me tuvieron desde el sia 24 para que pudiera sacar todo el dinero con la otra tarjeta. El dia 7 por din ponen para que pueda sacar todo con la otra tarjeta, y cual es mi sorpresa que llevo desde el dia 7 que mis retiros, que los tengo que hacer de 500 en 500, no me permiten mas, dan fallo, me dicen que no es culpa de ellos que el sistema falla, que si quiero me haga una cuenta jeton, haga un ingreso y asi podre retirar mi dinero.

Primero, yo no tengo porque abrirme ni guna cuenta en jeton, y lo segundo, aunque me la abra no voy a poder retirar mi dinero, ya que la cuenta del casi o la tengo en enfriamiento y no puedo hacer ingresos ni jugar.

ellos no me dan otra solución para recuperar mi dinero.

Dear Miri4444,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Have you ever made a successful withdrawal? Are there any other alternative withdrawal methods you could use?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Nunca he hecho un retiro exitoso, la unica otra opcion que me dan es jeton, pero tendria que hacer un depósito y tengo la cuenta en enfriamiento, con lo cual no puedo hacer depósitos ni jugar, y tampoco quiero ingresar dinero, que me den opcion de transferencia bancaria

Thank you very much for your reply, Miri4444. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Buenos dias, finalmente me hice una cuenta Jeton y ya he recibido el primer pago del importe reclamado.

Miri4444, how much money do you currently have in your casino account? Do you have any pending withdrawals at the moment?

500€ pendientes de retirar

Hello,

Hope you are well.

We see that the last payout was successful.

We apologise for the temporary inconvenience caused.

Best regards.

Hello everyone,

Thank you very much for your reply, Casinoin team.

Miri4444, have you received the payment? Can we now consider this case resolved?

Caso resuelto. Gracias

Dear Miri4444,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina,

Casino.Guru