Casinoin - Player complains that he didn’t win anything.

Hello,

I found the casino on your site.

I deposited bitcoins and they gave me a 125% bonus.

They come in to warm up on small bets.

Some games were set up and did not give. Others returned a little. As you should.

After only 5% rolled bonus and very little reduced balance on my account. All the games just started to take off.

I logged in through various devices, browsers, took breaks, only on minimal bets, to give their software a chance to make a profit. But I didn't change games and producers. Nothing helped.

I am fully convinced that their software is set up to the detriment of the players.

I generally know that the chance of losing my deposit is great, but only 5% of the game makes me do this number and the fun goes to hell with the money.

Not to mention that most of my favorite games say they can't be played with a bonus.

This casino caused me a terrible experience, and took my money for all this.

I play for fun, and there is none here.

Dear Valentin,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

This is a clip from half an hour ago:

I play for fun, I don't want to make money from a casino.

But their slots do not give anything or anything insignificant as in the video above.

There is no fun.

I've played in a lot of casinos and I've never seen anything like it.

Most of their slots are locked because they cannot be played with a bonus.

And those available for play are set up not to make profits.

What evidence can I present to you besides my experience from other casinos I have?

I do not have access to anything other than my casinoin.io account.

Valentin, I am very sorry, but I see nothing wrong here. The casino is licensed, provides official games, the game in the video seems to be working well.

Unfortunately, there is nothing we could help you with. If there is anything else, that you would like to add to support this case, please do so, and we will gladly have a look at it. But without any valid evidence, I am affraid I will be forced to reject this complaint.

Let Casinoin.io provide last week's information for their customer who has successfully completed the initial 120% bonus.

Because I deposited 35 euros and I had to make bets for 2100 euros, which is x60 times the deposit.

I received a total of 77 euros with the bonus and it was impossible to win from a single slot and I barely managed to finish the bonus at 8.6%.

After thousands of spins on over 20 games from various vendors, it became statistically clear that their games were set to not win.

Bonuses fell very rarely and when they fall they give a profit of literally x5.

You tell me he's lucky. But it's lucky when you play 500 games and don't win. But I played over 5,000 games in which I only got x200 once.

P.S. : I urge consumers not to deposit in casinos with few users, because the fewer users there are in a casino, the more it does not make a profit, because it uses its few deposits for their support and their profit.

Valentin, I am sorry, I still don't see anything unfair here, and unfortunately, I am forced to reject this complaint.

Please understand, that it is very difficult for us to proceed with this case without supporting evidence. We would like to help you, but it’s impossible for us at this time. Please, if you come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime.

Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.