Casinochan - Player’s winnings were confiscated.

I have paid several thousand kroner to them.

When you were finally so lucky to win, you get an email from their support that the winnings have been confiscated.

The casino is good at accepting deposits but as soon as they have to pay out they confiscate the money ..

Dear Mike,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Would you be so kind and provide more information about what happened? Did the casino specify any reason as to why your winnings were confiscated?

Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru?

Looking forward to hearing from you.

Best regards,

Kristina

Dear DK14860,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.