HomeComplaintsCasinochan - Player’s deposit has never been credited to his account.

Casinochan - Player’s deposit has never been credited to his account.

Amount: Can$60

Casinochan
Safety Index:Above average
Submitted: 08 May 2020 | Case closed : 10 Jun 2020
Case closed Our verdict

Other

REJECTED

Case summary

4 years ago

The player from Canada has deposited money into his account, but the funds seem to be lost. The player decided he is no longer interested in resolving this case, therefore we closed this case.

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4 years ago

I sent e transfer they accepted it never gave me the credits and never returned the funds to my bank account tried 5 times to live chat with them and they disappear in mid chat they take your money very quickly but will never return it this Site is a joke Stay away

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4 years ago

Dear James,


Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process which takes one month approximately. In these cases, casino has its hands tied. I’m sorry that we couldn’t be of much help at this time. I will leave this complaint opened for a month and kindly ask you to keep us updated. Thank you very much for your understanding.


Best regards,

Kristina

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4 years ago

Dear James,

Could you update us on this situation? We are extending the timer by 7 days. Please, be aware that in case you fail to reply, we will close your complaint.

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4 years ago

Yes thanks never received the money thank you for trying but I'm not interested in jumping threw hoops for my money back I know it's not your fault but that website is a joke I wish I had the motivation to expose them but not worth it .Thanks for your support

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4 years ago

James, thank you very much for your reply. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.

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