CasinoCasino - Player’s withdrawal has been delayed.

It's been more than 2 months and I still haven't received my payment. Even if you inquire, it is a one-point tension waiting. Do you really want to withdraw money?

Dear cbnmab843,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed? Have you been given any explanation of what caused the delay?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you for your reply. I have applied for a withdrawal of money and it is still pending. Any calls to support will be ignored. I don't know what caused the delay. It will be ignored anyway. Management is not working.

Also, this casino casino seems to have closed and reopened around March. Others seem to have a lot of withdrawal problems.

Thank you for sharing all the required details, cbnmab843. Your complaint will be forwarded to my colleague Pavel (pavel.k@casino.guru) who will be dedicated to assisting you. We understand how frustrating this situation can be and we will do our best to ensure that your problem is resolved to your satisfaction as soon as possible. We wish you the best of luck.

Hello, cbnmab843!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Hello! pavel! I won't give up until the money is withdrawn. Even if I send an inquiry to the casino casino, it will be ignored, but I will continue to send inquiries until the withdrawal is made. Really this casino casino is vicious.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Gaming Curacao Authority (info@gaming-curacao.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (pavel.k@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Pavel K

Casino Guru Team