The player's withdrawal is delayed for over 2 months. Casino didn't respond.
Casinobtc.bet - The player's withdrawal is delayed.
Black points: 65
Amount: €500
Casinobtc.bet
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.0
Casinobtc.bet has a Safety Index of 1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I requested a payout on February 1st, 2022 and I still haven't received the payout, it's €500
Played with deposit bonus. My account is also verified and identity was also checked, but still nothing is happening, I have often written to chat support and you always get the same answer. It's still pending.
Automatic translation:
Public
Public
2 years ago
Hello Hayat05,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casinobtc.bet. Please allow me to ask you a few more question before we would move forward.
When exactly did you finish the verification process? Did you play casino games or sports betting?
How did the casino explain such a long delay?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hello I verified on 02/01/2022.
I played casino games.
The chat wrote to me that my request is still waiting and that I should have tolerated it and that it is delayed etc. always the same answer and that they send a request to the finance department but nothing is happening
Edited
Automatic translation:
Public
Public
2 years ago
Thank you Hayat05, for all the information. I will now forward your complaint to my colleague Viliam who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
Public
Public
2 years ago
Hello Hayat05,
I looked at your complaint and will do my best to help you. I would like to invite Casinobtc.bet into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
Public
Public
2 years ago
Translation
Thanks I'm curious what the answer will be
Automatic translation:
Public
Public
2 years ago
We would like to ask the Casinobtc.bet to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
Public
Public
2 years ago
I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
The Casino can ask to reopen this complaint anytime.
