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Hello, I requested a payout on February 1st, 2022 and I still haven't received the payout, it's €500

Played with deposit bonus. My account is also verified and identity was also checked, but still nothing is happening, I have often written to chat support and you always get the same answer. It's still pending.

Hallo habe eine Auszahlung beantragt am 01.02.2022 und die Auszahlung immer noch nicht ausgezahlt bekommen habe es sind 500€

Habe mit einzahlung bonus gespielt. Mein konto ist auch verifiziert und Identität wurde auch geprüft aber es tut sich immer noch nix habe oft denn chat support angeschrieben und man kriegt immer die selbe Antwort. Es steht immer noch auf Bearbeitung.

Hello Hayat05,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casinobtc.bet. Please allow me to ask you a few more question before we would move forward.

When exactly did you finish the verification process? Did you play casino games or sports betting?

How did the casino explain such a long delay?

Looking forward to your answer.

Regards,

Nick

Hello I verified on 02/01/2022.

I played casino games.

The chat wrote to me that my request is still waiting and that I should have tolerated it and that it is delayed etc. always the same answer and that they send a request to the finance department but nothing is happening

Hallo habe mich am 01.02.2022 verifiziert.

Ich habe Casinospiele gespielt.

Das chat hat mir geschrieben das meine Anfrage noch wartet und das ich gedult haben soll und das es sich verzögert usw immer die selbe Antwort und das sie an die Finanzabteilung eine Anfrage schicken aber es tut sich nix

Thank you Hayat05, for all the information. I will now forward your complaint to my colleague Viliam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Hayat05,

I looked at your complaint and will do my best to help you. I would like to invite Casinobtc.bet into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Thanks I'm curious what the answer will be

Danke bin gespannt was die antworten

We would like to ask the Casinobtc.bet to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Ok

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.