Casinobtc.bet - Player’s winnings have been reduced to x10 of her last deposit.

Deposited £15 and won £1000.

said it was accepted but after a week received an email from Casinobtc.bet to say that due to there term and conditions I would only receive £200.

quote:

The adjustment I am referring to is presented in our Terms and Conditions under section 8.3.1:

8.3.1 If a player's accumulated life time deposit is not greater than 200 €/£/$ or 25 mBTC, then the player will be allowed to withdraw only up to x10 his last deposit. (Any excess amount will be forfeited)

I would stay well clear of this site.

they are scammers and will do anything not to pay out.

i was consistently lied to by "Alex" the manager.

Dear R,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have checked terms and conditions, and I found the term too:

"8.3.1 If a player's accumulated life time deposit is not greater than 200 €/£/$ or 25 mBTC, then the player will be allowed to withdraw only up to x10 his last deposit. (Any excess amount will be forfeit)"

I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider this rule to be unfair and predatory, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play. Please, could you confirm, that you have accumulated winnings from a bonus play or not?

Looking forward to hearing from you. Thank you.

Best regards,

Kristina

It was from real money. Not a bonus.

since putting in the complaint I would like to add that casinotbc.com has paid me £1000.

but that was after slot of complaining and emails.

is this terms acceptable?

Could you close my complaint? It’s been sorted.

but would like to somehow make others aware of this 8.3.1 term when they think of playing on this site.

Thank you very much for letting me know. I am a little bit surprised, because casinos very ofter use this term against their players, so good for you, you are very lucky!

Just for your information, this term is influencing the casino's rating which we gave it in our review (4/10), because we consider this term to be predatory and unfair.

And I would like to point out, that we warn about this in our review, in the list of pros & cons:

https://casino.guru/casinobtc-bet-review

Thank you for contacting Casino.guru and I hope you won't come across a problem like this again. I am closing the complaint as resolved.