Casinobtc.bet - Player’s access has been blocked.

Hi

I opened an account with casinobtc.bet who verified my account after sending in the relevant documents to prove who I am etc.

I went to log into my account on Friday 25th Sept and by IP address has been blocked and I am unable to go on their website because apparently my country is blocked.

Why did they verify my account if i cannot play in the UK?

I emailed them on Friday, yesterday and today and got no respoonse.

If I am unable to play in the UK, i would like my deposits refunding.

Regards

Dear Jasmo079,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Are there any funds being held by the casino? Could you please confirm you didn’t use a VPN to open an account and play?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru, if you’ve received any since Friday.

I hope, we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Hi

I only ever play on my mobile phone and did not use VPN.

I have no funds held with the casino a d they have not replied to any of my emails.to explain the block.

Regards

Sandra

Jasmo079, I understand your frustration, however the casino can decide to close accounts or block the IP addresses, and we believe it is okay as long as there aren't any funds held in the player's account.

Please, if there is anything else, we could help you with, do not hesitate to contact us, otherwise, we will close this complaint.

Thanks for your response.

I understand that they can just block me but why can they not explain why?

I also tried to log on the site at mums, so a different IP address and it was still blocked.

Have they blocked all UK users or just me?

Jasmo079, I could access the website without any problem. I checked the casino's T&Cs and the UK isn't a restricted country. This was also confirmed by the live chat support. If your IP address has been blocked, sadly, there is nothing we can do.

In this case, I can only suggest you looking for a new casino, which will accept you. Perhaps you can try checking out our list of recommended casinos here:

https://casino.guru/top-online-casinos#tab=RECOMMENDED

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.