Casino777 BE - Player’s deposit has not been added to the account.

I created an account at the casino and made a deposit of 10 euros to get to know and test the casino. However, after making the deposit via Neteller, the amount was not added to my casino account. I contacted the casino via email and am currently awaiting resolution. My experience with their live chat was very poor; they merely suggested that I send an email and did nothing else to try to resolve the issue.

My problem is easy to fix. I have already sent a deposit slip and am now simply awaiting the release of my measly 10 euros.

Dear raniereptubr, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

In this case, the problem is not with the provider.

The story unfolded in a strange way.

I sent an email to the company with the receipts, the company said they would respond to me soon, until then ok, I took advantage and started the verification part on the website so I could get my earnings in the future.

That's when out of the blue I received another email asking me for my Belgian ID. I said I was Brazilian and sent my Brazilian document. At that moment they responded by blocking my account.

At this moment I have neither an account nor my money back. If so, I can attach the prints here to give you an idea of how absurd this story is.

As for the issue of it being a casino only for Belgians, this is strange to me since I discovered the casino analanda casinos with good reviews here on casinoguru, and on their page it was stated that they accepted Brazilians. Finally, I'm not going to argue with the company about its internal regulations, if it doesn't want Brazilians as clients that's fine, that's its right. I would just like to get my measly 10 euros back so, it's a low amount but it's me

U, it's not right for the company to take possession of this money without me having done anything, in fact I had opened the account and deposited it, the money didn't go through and when I went to look for help everything happened.

I would like to put all 19 emails exchanged here so that everyone can understand

CASE SOLVED. After 2 days the casino unlocked my account and credited the deposit.

Dear raniereptubr,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru