The player has 270,000 coins which he should be able to convert to bonus money, but he can’t do it. He contacted the customer support, but it didn’t help. This case was successfully resolved.
Casino777 BE - Player cannot convert his coin balance to bonus money.
Amount: ??
Casino777 BE
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
Public
Public
4 years ago
Hello i have 270000 coins which i can change into bonus money but it doesbt work. I contacted the support (answer after 1 hour via e mail) and first he answered and wanted a screenshot. After ive send it they didnt answer now since 5 days. In my eyes thats pure provocation and they trigger theyre customers with bonuses which doesnt work or exist.
Public
Public
4 years ago
Dear Yasin,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I would like to know if you tried contacting the casino via live chat support too. Did they provide you with any information? The support agent I spoke to told me that they are available from 9 A.M. to 11 P.M. CET.
Thank you in advance for your reply.
Best regards,
Kristina
Public
Public
4 years ago
Translation
Hello if I always clicked on the Live Chat icon came: The staff are not available, leave an e-mail.
Edited
Automatic translation:
Public
Public
4 years ago
Hello Yasin,
thank you for a quick reply. I just checked the live chat again and I got the same message as you when I used german website language. Try to switch to english language, support agents are available at the moment.
Please do not hesitate to let me know if it doesn't work. And I would like to know, if you received some helpful information, so we can continue resolving this complaint accordingly.
Best regards,
Kristina
Public
Public
4 years ago
Translation
I received an answer 5 days after my first letter. I should tell them again what happens when I press shopping. I did that but since about 3 Tsgrn there has been no answer again. I'm going to try the English chat now. And thanks for your reply
Edited
Automatic translation:
Public
Public
4 years ago
Translation
Yes, you have. What I saw in personal coins was not my coins but just an example of how it could look. I thought after all my deposits I would get something back. I only got the welcome bonus there and after that I didn't get a single bonus despite many deposits. I asked for a bonus from time to time in the chat and they said if I continue to deposit and ask again soon I will get something. Of course everything was just a lie, they just wanted me to continue paying in .... Still, I don't play there anymore. If you compare 777.be with other casinos, you know that these operators do not exactly honor loyalty. Case can be closed. Thank you
Edited
Automatic translation:
