Casino765 - Player’s withdrawal has never been credited to her bank account.

i was asking for a withdraw from 25/06 /2020 after two weeks on my status withdraw looks paid on 10/07/2020 i spoke on chat more than 25 times i send email to costumers service but from 6 email i take just two times answer ,the money is not in my account they refuse to respond me on email and on chat they keep telling me that was paid and to send email to costumer service.But if was paid like they show on my status where is the email with the transaction id like every casino send to me when it was approved and paid !I made the wager requirement,,please hepl me

Dear Mirela,

Thank you very much for submitting your complaint and forwarding the receipt. I’m sorry to hear about your problem. I see from your attached screenshots, that your withdrawal seems to be processed and paid. I would like to inform you, that sometimes international transactions might take more days to process and receive.

Could you, please, confirm that this was your first attempt for a withdrawal?

Please forward any relevant communication between you and the casino to kristina.s@casino.guru (Or alternatively post it here).

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Yes it was my first time but I never received the transaction id like all the casino send on email when a withdraw is approved ! And is almost one month!

Thank you very much Mirela for your reply. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Mirela,

I am very sorry to hear about your issue. I will do my best to help you.

Casino765, could you please shed some light on this case? Thank you very much in advance for your reply.

I tried again to speak with them on chat and email but they block me!!

We would like to ask the Casino765 to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

thank you very much but i dont believe that you gonna get an answer because they not respond not even on email ,but thanks again for tryng

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.

Thanks for trying to help me I expect that because I tried all this time every day with no results!

Dear Mirela,

we have received the confirmation from the casino that the payment was sent on 20th August. Could you please confirm you received your withdrawal?

After makeing complain to another 2 site,after speaking every day on chat not answer,an on email not answer..the resolver was lucky to speak with them and after I get 400 ,not 500 like clear you can see on the picture that it was 500£,and not 460,not happy not playing again

Hello,

Thank you for contacting Casino765.

Part of the withdrawal to the user was transferred as a refund to the same card used to deposit with, and 460 Euros was a wire transfer, as per the confirmation letter. The withdrawal has been paid in full.

Best Regards,

Casino765 Support Team

support@casino765.com

www.casino765.com

I receive 403.18 I just tried to send picture but u can't that's it tthey paid from my money for the bank teansfer,I received just 403.18 if I could send on email maybe accept my foto

Dear Mirela,

may i ask you if we can close this complaint as solved?

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.